TrainHeroic: Strength Training 评价分析

The app is good for tracking workouts but app itself is the slowest app I have ever encountered. There are times I have to open and close the app numerous times with no result forcing me to try again at a later time. I have had it for years and updated multiple times still no change. Also after logging a workout and closing the app it will be gone when I open the app again forcing me to log again. I love the app haven’t deleted but that’s probably because I’m used to it and don’t know what app to get instead. I plan to find something new if I can and there are no changes to this one.

Really bad user experience all around. Most frustrating is that if you miss a session it messes up the schedule of your entire program. Sure, you can move a single session, but what I am sick for a week?! Other apps just push the plan back keeping the order of sessions. Not this app! Sessions stay on the day they were originally scheduled whether you completed them or not. Now I’ve got week 1 sessions mixed in with week 5. It’s a mess. And there doesn’t seem to be a way to get an overview of the whole plan. I get that coaches like an easy way to deliver plans, but as an end user this is utter trash. Can’t wait to finish my program and never come back.

As soon as you stop your subscription you loose access to all the historical data you paid for over months and months. All those training sessions, gone. Epic BS.

Keeps telling me email invalid

There is no laptop/desktop interface. Difficult to use. I bought a program and I’ll never use it because it uses this app.

Been using the app for over a month now and sorry to say, but it kind of sucks. Programs are very limited, tough to import your own, actually not sure if you even can, adding exercises to a program that you have imported is a pain and you can’t alter the order of the exercises themselves, which is ridiculous. It’s also tough to find exercises when you search for them, you have to get the name exactly right and there’s multiple entries for some exercises so if you don’t get the exact entry, then it’s like you’ve never done the exercise in the past even though you have. Overall, very disappointed in it and definitely not worth the price that they’re asking.

Can’t use this app. It keeps saying my email is invalid and not create and account. I’ve tried 3 different emails. Support isn’t responding.

I have tried to remove programs from my calendar that are posted multiple times. I have removed the program and added it multiple times and all it does is put it in there twice. Super annoying to navigate when you have so many programs repeated in the calendar. They need to fix this asap

I’ve removed a program from my calendar plenty of times yet it refuses to delete, making this confusing and unusable.

I reported a bug with the app in November and they’ve still done nothing about it. If you are a coach, I don’t recommend using their program. Should you decide to leave, there’s no way to export your clients’ data or programs you’ve written.

I know what program I want. When using the website, it’s fully functional until I hit the “Try 7 day trial” button and then I just get a blank screen with a rotating circle. Tried multiple browsers, no luck. So I decided to try through the app but you can’t just browse all programs there which is ridiculous. It only funnels you to a handful of preselected programs, probably the ones with the highest take for the app. The amount of friction this app creates to just get started is dumb. I’ve picked a different program through a different app and gave the program creator a heads up.

The app is great first one I’ve found that does what I need exactly but I refuse to pay for this until I can ADD EXERCISES in the middle. You can swap exercises or add to the end, why can’t I change the order of my exercises or add new ones In the middle. It’s driving me insane and I will probably look for a new app until they add this

It was good until I realized they were charging me 31 bucks a month and I didn’t even have the pro which is 30 a year. Doesn’t make any sense.

There seems to be no way to contact support unless your password works. And when selecting “forgot password,” I don’t receive email with instructions on how to reset password. So, I am stuck without support!

Junk

Forced migration from the old app for cyclists. Now very user unfriendly and lost data. Appears to be a poor app now focused on weightlifting. Don’t recommend.

Keeps crashing. Client's messaging me as well with same information. (I got a response months later. Umm no I won’t change my review.)

So close to a great concept, but bugs and UI issues are too annoying.

App was working great and then one random day anytime I tried to open it it would force close out of the app after three seconds of use

Good luck typing your weight or rep numbers in the second or even 3rd time. The app cannot keep up with typing because they felt the need to put a vibrate function in when you are typing in numbers for your weight or reps. This slows the phone down and delays you putting numbers in resulting in the incorrect number being put in 9.9/10 times. Developers could fix this in 2 seconds and remove this pointless function but some weirdo over there thinks it’s cool and premium.

Just realized they’ve been billing me for well over a year after I cancelled and it’s buried in hard to find Apple ID charges. Miracle I discovered. And no login to cancel since I canceled a long time ago. Having to cancel my credit card. Stay away.

Trainers cannot sell. Users cannot workout. I use this app because my trainer only shares routines through it. The app itself logs me out often, had so many levels of paywalls, and now has an outages for hour that they don’t fix.

I have a recurring issue with this app where I log in, and it just loops me back to the log in page. I’ve deleted the app, updated my phone and redownloaded, but this happens about 70% of the time for me. I’ve contacted the support team but they are absolutely no help, just telling me to keep deleting and installing the app. The actual program is great but it just refuses to let me log in.

Registration process doesn’t work

Y’all’s email validator is broken. Can’t register

To the devs: Your input debounce when entering weights is a big part of the reason you have so many generic complaints about “clunkiness” and general buginess in your reviews. Add a settings toggle to disable that garbage, please — I shouldn’t have to wait a full second between every number I want to type.

Clunky. Doesn’t load easily on mobile data. If a bird flies overhead, the app can’t find a signal.

I have had this app for about two years and now I can’t start a work out. Everything works except “Create a Session”. It’s been two days. When I click on it, it just closes out.

Impossible to find things I want in this app it’s way too complicated!

Unable to sync. Training from my coach. Tried password reset another activation code another email. Nothing works. Help option not readily available.

Why do I pay a subscription to then pay another subscription for a workout plan. Doesn’t work for me… another get rich quick for developers…

Buyers be aware I cancelled my subscription months ago and I’m still getting charged. Have contacted the coach and nothing not to mention that this app has no costumer service just a list of FQA. You are on your own

The app quits several times while I’m in a single workout and I have to reopen it and start from the top. It also doesn’t save a lot of the past weights recorded.

I purchased a workout plan which is only accessible through train heroic. I’ve not been able to complete it because of this app. It works by adding the plan to your in-app calendar. If you want to see a workout you have to add the whole thing to your calendar, navigate to the day of the month that has the workout and start it. To view a different session the app will ask you to move the session to today. It would be great to be able to view workouts individually, start them individually / outside of the calendar. Then when logging weight units there’s a whole lot of confusion and poor app UX when swapping between lbs and kgs. It’s a big bummer because it _seems_ like it would be great if you organize your own workouts. But if you purchase a workout plan that is made available or through the app, it’s complete dog water.

I had canceled this and still had a month to use the app. After I canceled I wasn’t able to use any of the app & still paid. I contacted apple support and no help. Wouldn’t recommend

Subscribed to one of my favorite Instagram trainers programs. None of instructional matched the actual exercise. Waste of time and money

Bummer to pay for programming stored in an app for convenience only to wake up and all your maxes have disappeared before you head to the gym.

No support link. No way to cancel your trail.

Impossible to find known programs. I got a link via Instagram to a program I want to buy. Why do I have to go through the website? Why can’t links open in the app? And why can’t I just search for the program by name or trainer? I only downloaded this app to do programs from a single specific trainer and your ridiculous dialogue method way of finding a workout never shows any of his. Just let me search for it for Pete’s sake!

UI not easy to navigate.

Bought the premium membership for $30 literally have no idea what I paid for there is not a way within the app to search for specific training programs so let's say there's one that you want to do you have to go through and sign up outside of the app in my experience… Also if I want to renew , it is not an easy process to click on your "team" and renew. This app doesn't make sense to me whatsoever and I'm annoyed I paid for a year of nothing for it.

I cancelled it due to the workout programs not fitting what I needed. They sent a confirmation email about me cancelling it. A month later, they continued to charge my card. I emailed them and they said “no, your account is still active” even though I followed THEIR STEP BY STEP instructions on cancelling it. I provided proof of the cancellation email and several screen shots that I took just incase something like this happened and now I’m currently waiting for them to fix their mistake after going through my bank to put a stop on any future transactions that they might try to take out for my cancelled “active” membership. Purchase at your own risk. I’m not happy with it or how sneaky they have been but maybe your experience will be different.

Do not recommend this at all

Waste of money After buying in and getting hyped up for EFFECTIVE FITNESS TRAINING, I downloaded the app but wasn’t able to create an account. After laying $50 for an EFT program, I can’t use it unless I download the TRAINHEROIC app and create another account. The TH app isn’t exactly user friendly and it’s apparent I wasted money.

Apps great but it’s really annoying when I’m at the gym and it won’t load. I’ve tried everything. Even shut down my phone.

This app is useless other than listing and tracking workouts. and nobody will adopt it for long other than Iron Culture gym trainers. It literally connects to NOTHING. Diet is 3/4 of training and comparing calories to active workouts really helps people. At least connect to my fitness pal or add the full feature with database. It’s cheaper to just API and not come up with your own connects to databases.

Charged me for a monthly subscription for my teams even tho i cancelled well within time of the trial period. Apparently there is a trial period for the app itself and you get charged for programs within the app. And I still can’t figure out how to cancel the program…frustrating

I’ve been with TrainHeroic for quite sometime. I love all the programs. I’ve had recent issues with the app on my iPhone and iPad. I consistently keep having to reset my password (every week to 2 weeks) and have to always reach out to support. The last 2 times I’ve had my password reset it still would not work in my Apple devices but works oh on my Microsoft Surface Tablet.

I subscribed thinking it would unlock workout and teams. I could not figure it out in the app so I went onto the webpage. This is where you I found you have to pay for the additional workouts/programs. Had I read deeper I would have not bought the subscription and maybe looked at the workout program. I am not going to spend more money at this time.

It’s hard to navigate and find what you purchased

App is ok but the ability to adjust dates in a program show up blank and service refuses to fix it.

Update: Nov 2024 Despite a few emails to the company they still haven’t fixed any of the bugs. Their website contact info buttons are not working people properly so I messaged them on instagram where someone responded to tell me to contact them another way. Terrible customer service. Just take the feedback and forward it for me, why do I have to do extra work as your customer. Knocking this down to one star for poor customer service and simply not fixing the infuriating bugs in a simple app. Not a bad app. Great way to send/share workouts. However, lots of bugs that need to be worked on. UI can be slow sometimes.

This app is not user friendly I. My opinion. Linda hard to navigate and keep everything straight when trying to log workouts.

Each time I attempt to watch a video to aid in explaining the exercise I get, “sign in to confirm you’re not a bot.” Signed into app and YouTube with no success. No response from the trainers the program was purchased from about this issue. Waste of time and money.

Give feed back section doesn't actually send your feed back. No search box to search programs. You have to you their filter and it takes to the same program.

PLEASE add apple watch support. I go to the gym to get away from my phone but want a workout logging app

I can’t figure out how to make a workout go all the way through this is so complicated

I got scammed by my 3rd party trainer. When i cancelled the training i lost access to all messages with my trainer (by design) but now support is refusing to send me the transcript of our chat history. I need it for my dispute as proof.

Performed and logged the wrong session because it lets you log sessions in the future. There is no indicator if you're looking at today, or what day of the week you're on, etc. I have no clue what today's date is, ever. Moving sessions around is a huge pain so I don't bother now, I guess it's good i can log in the future? When you have multiple sessions in one day it's confusing. Overall a lot of bad design and I would definitely not use the app by choice.

Workout programs are great but the app design is terrible. Checkout Adriell Mayes’ app.

The best way to keep business or have customers return to your service is to make canceling as easy as possible. That’s not the case with this app.

I would’ve rated the app higher (3 stars maybe) but coach Paul gives horrible customer service. Ask 1 simple question and you’ll be meet with how much of a stupid person you are. Like I joined the program just to get kicked off the day after. I did literally nothing but ask questions and I was extremely respectful and open the entire time. Coach Paul is a very disrespectful person and I don’t recommend anyone buy this app.

This is not a user friendly app at all. There is no website interface to easily update workout schedule or routines. The app version is very basic and rudementary and difficult to navigate.

It’s impossible to report the reset password page is down. So I have to wait until someone notices and then fix it? How do I get help for this app? Great app until you want to report the reset password page down.😭

I’ve relied on TrainHeroic for years of programming. I requested a data export last month, and 9 emails, 3 weeks later, still haven’t received a thing. I understand it can be difficult to allocate an engineer to export data, and I don’t believe this is the fault of TrainHeroic’s customer support. But under GDPR and to a lesser extent, “right to know” under CCPA in California, it’s good practice to automate this process to quickly respond to export requests. The kind of person who invokes GDPR/CCPA is often pretty fussy, and will do things like leave 1 star reviews on an app, so it’s usually best to just give them their data, so everyone can move on with their lives (and their programming!).

The registration process is extremely confusing. I’ve never spent so much time signing up for a account. And she’s still not on the correct program. Good luck

I’m in the technology consulting business and this app needs a complete rebuild. User interface not good at all levels. If I were a vendor I’d look elsewhere.

Just use a pen and a notebook.

This app is awful. I frequently have to delete and reinstall because something is wrong. Problems have been timers not dinging, can’t see other peoples scores and recently it won’t let me add personal records. I find it very frustrating and wish that the training program I subscribe too would use a different app. You also can’t add your own timers. In the event you need a timer that the app doesn’t offer you need to use another app.

Don’t waste your money

We use this app at our facility with iPads. The app on the iPhone works great, however on the iPad they crash all the time, very laggy, takes a long time to load and it’s very inconsistent. Been with them over a year and I’ve asked them to make an iPad app to reduce this and still nothing. Will be looking to change providers.

I signed up 2 months ago and I can’t login or receive any emails to Change my password. I’ve been charged twice and haven’t been able to cancel or reach any resolution! SMH

I was told this was an app for runners. I was excited to start, and did my first session after a run. I quickly realized that I was on my own. The descriptions were inadequate so I was guessing as I went. More importantly there was no guidance on amount of weight so I had to guess, which resulted in too little effort on some exercises and way too much on others. Also, there was no information on expected time for the workout, so I could gauge how to pace myself. Based on my experience I figured it would be around 30 minutes, maybe a bit more. After 45 minutes, my body was destroyed and there was no end in sight to the workout. I finally bailed. The end result was DOMS for 6 days and complete disruption to my rigorous and very important running plan. I reached to the coach on the app, expressing my frustration. No response.

I'm subscribed to Vernon Griffin but can't search for his mobility program in the app.. only by types of programs in which he doesn't come up

title says it all

From a user perspective definitely needs help. I downloaded the app but signed up via instagram link tree for a program and can’t find it anywhere on the app itself. Only seeing the chat.

Ui/Ux is the almost all the same for trainers and clients

It just doesn’t work, right. It doesn’t upload your workouts in the correct sequence. It repeats phases of workout and over. Even if you log your out it doesn’t seem to count it. All I see is complaints on the forum about this app.

Do not recommend

Not user friendly