Tractive GPS for Dogs and Cats评价分析

I used to love Tractive and recommend it to others. I just purchased an additional tracker and the greedy company switched from a month to month subscription to only having option to prepay by the year! At a time when people are struggling, I’m curious as to why they would decide to change their pricing structure to exclude lower income families. I guess the only pets that matter are those belonging to wealthy families. Why is Tractive launching a war on the poor and their pets? Disgusting!

These trackers have been terrible. I have two for my two dogs; one has been fine, but the other frequently goes offline; if that happens when you’re not home, hope your dogs didn’t get out. I paid for “premium” support service; also garbage, every time I reported the offline issue the answer was “reset the tracker and see if it works.” Which it does, for a while, but goes offline again shortly. So finally, two of the tabs that hold the stupid rubber band retention device broke off (my dogs play rough and often grab each others collars) so they send me a replacement. This one doesn’t work at all. It connects to Bluetooth and GPS, so I can find my dog when I’m standing next t to them, great, but it won’t connect to the cellular network. I’ll be looking for other options, I suggest you do too.

App continually asks for permission updates. The request blocks the main user screen and does not relent if you don’t accept all requested permissions. Have to kill the app and restart just to use it according to *your* preferences. Permission options are fine but developer insists on annoying the user into submission to their desires not the user’s—as if they know my preferences better than myself. Annoying.

Decepcionada del producto . No me deja rastrear mi gato y he seguido las instrucciones y aún así no funciona la app. Anoche cargué a 100% y cuando me desperté estaba la batería aún 32% y no me explico porque en la noche no se utilizó .

Day one and it already doesn’t work. It worked for like five minutes but as soon as my cat went out it stopped updating. The live view doesnt work. Radar doesn’t work. Sound never turns on. I walked all over my yard trying to find my cat and continuously tried to get live view to work just for it to keep saying there’s an error. Still haven’t found my cat. Negative stars for me because this is truly useless

Not openable

The tracker worked properly for like three days. My cat is an inside/outside cat and we want to know where she is so we know she’s safe because of past experiences. The live tracker is never accurate and it never works right. We can never see an accurate location of my cat because it never seems to find “stable internet” and now we don’t know if she’s safe.

I ordered it months ago and I haven't received it yet!what's the issue?

Truly it is more useless than air tags for tracking your pet. Constantly cannot track because of “weak signal due to buildings/trees” goes “offline” without explanation. Shame on you greedy people

Don’t waste your money, their customer service is very bad, you cannot talk to a live agent, and when you lose the GPS, they will simply tell you to buy another one and the reviews it’s showing are mostly fake. This is not a US based company, we should Support made in USA

This product does exactly what it says it does… however living in a city it’s unable to pick up where your animal is at all times. You may know for a portion of the day but there are still bugs with tracking unfortunately. All too often I’m left without signal to find my animal. To add to this, if my pet is outside my house I can’t live track it without disabling my battery saving zone so if my pet is lost in a rainstorm near my house I can’t help him come inside. This app is very shoddy

Fails in every way possible, while simultaneously extracting as much of your money as they possibly can. Tracker fell off in my yard 2 days ago, and locator function refused to function. Not by Bluetooth, and not my GPS either. Sound and light function also refuses to work. And even though I purchased Care coverage, it won’t cover shipping costs or even the collar and mounting holder. As I already paid for the tracker itself, the one year $150 subscription as well as Care coverage, I refuse to continue to throw good money after bad. Will never buy anything from this company again.

This product is not great. The battery life is way too short and often times the GPS will not connect with the collar, therefore leaving my cats, whereabouts unknown. The plastic cradle for the battery is cheap and bricks often basically costing me about 14 additional dollars per month to replace the cradle. Unfortunately, there are not a lot of other options out there so this is what I am with. I’ve had to buy a second collar and so that I can continuously charge and have my cat covered. The product before that you took over and bought out was a superior product. You should take a few lessons from what they created.

Overall, the tractive package gets you a good bang for your buck, the hardware is very cheap and fairly durable. Unfortunately, the same cannot be said for the software, they went with form over function, focusing on AI reports and leader boards rather than actual features. The two biggest examples is the lack of automatic Low Power Mode and the frankly abysmal experience when connected to Wi-Fi. Low Power Mode should easily be automated, you even get notifications when the device gets low on power and yet you have to manually enable the option? A simple if then statement in the code will get the job done. laughingly the functionality of the system degrades when connected to Wi-Fi, you lose all the options you would have on GPS and have no ability to customize the size of the home zone. Their solution was to sell you yet another product, which is just a Wi-Fi extender that you can adjust the power setting on to limit the range of. again, the hardware team picking up the software slack. They upcoming hardware may be great, but if these frequently frustrating issues are not resolved in the near future I will be trying out the competitors.

The app is wonderful, unfortunately the mounts for my cat collars broke so I’m unable to use the cat trackers at this time.

On several occasions I watched my cat go to the neighbors house on the right and the trackers says he’s on the left. I also watched him walk outside the virtual fence and tracker again said he was next door. Half the time you can’t get the live or radar. You have to pay for at least a year upfront. I want a refund.

After the most recent application update the app crashes immediately after opening. Unacceptable for a paid gps app

I bought this thing months ago and tried to contact you for help and could get none. I still need help, but I know that you won’t give any.

After last update we can no longer activate Live while in safe zone. This completely removed what I loved about this app. Also, no longer updates for me after 9pm/in the morning unless my dog is near me, keeps saying she is in the safe zone when she isn’t. Need to be able to make a smaller safe zone as well.

The app does not work at all for me. It cannot find the device. I can’t even get past that endless spinning to try to add another device, or remove device or cancel account or anything. The system is just expensive garbage now

Ive been looking for my cat for half an hour and hes wearing the Tractive. I can’t even figure out what general area he’s in because it keeps jumping around. At one point it said he was sprinting around a parking lot. I had clear veiw of the parking lot and he was no where around. It would also say he was right with me but when I tried to use the radar effect it would say he was out of Bluetooth range. This thing is useless.

The controls for “power saving mode” and “Live Mode”, along with their interaction with Bluetooth is torturous and frustrating.

They updated the app and now the tracker doesn’t work. They told me it’s going to take at least a week to fix the app. They also don’t have customer service other than chat which is mainly AI.

No live view because in power saving zone. Ie we don’t want any cell phone expenses. But no Bluetooth no radar no light. But no live view when none of those don’t work. So what’s the point? None of the functions are available so you cannot track your pet even when you really want to know where they are.

When I travel away from my pet it stops working. I am miles away so can’t reset at home. This device is not good. I miss whistle. I brought this as it was recommended by that company when they went out of business. I won’t be renewing

We used to be able to have a power saving zone and start the live tracker in it, as we have a small enclosed property but still want to keep track of our pets, but now you cant use the live tracker at all if your pets are anywhere near the power saving zone. Why change this?? There were no issues whatsoever with it before, and now it’s unusable. Shame on the developers for this un-nessecary change.

I got two collars for my indoor cats that I take outside everyday. The collar is basically useless when they get out of Bluetooth range or outside of the wifi range. For me the whole point of the collar is to be able to accurately locate my cats if they get scared and run off and if the collar is so temperamental it’s basically pointless.

The battery lasts only 48 hours. Extremely poor sustainability for a $200 machine amd a $200 subscription. What a SCAM !!

The hardware is in every way a downgrade from Whistle. It’s much larger, it’s less accurate, I get lots more false positive out of the yard warnings and the battery life is far worse. Looking at the market now to see what else is out there

CS is only an AI Chatbot. No longer able to email the company, and submitting a request for assistance via their website has not worked. Doesn’t seem like there is a human working in this company who can assist with subscriptions, just AI with formulaic responses. Tracking is good, not great for my cat

Scam tactics - poor device design, app is ok

This product is not worth the money. I go camping often and the tracker never works. You have to have full service for it to be decent only time you get accurate tracking is when you turn on live tracking. So anytime my dog is in the yard at home. I’m constantly getting notifications that she left the boundaries… Rushing home scared because the trackers inaccurate really sucks. The company is also super sketchy. I purchased the tracker subscription and insurance for the product but anytime I need help. They have zero customer service and push me to purchase a new product. What was the point of insurance if it doesn’t cover the product!!?

My dog is not where it says something is wrong

Worked perfectly when first got it, now it ALWAYS has some issues and I never know where my dog actually is. It’s either not connected to gps, or network, or it’s just super inaccurate and it’s telling me that my dog is inside the house even when I see she’s on the other side of the yard. When she runs off I expect the app to show me where she is but it usually looses connection and I can see just her last location. I even got second tracker because I thought our is just broken and it’s the same story with the new one…

Zone radius is terrible and can't even track it when lost

This GPS works well for Tracking where your pets are, but is of no use when it comes to creating boundaries for them to not leave. I'm disappointed in the product and will replace it as soon as possible with something that Actually is effective.

Mi gato a estado afuera de casa todo el día, trato de encontrarlo y ver dónde está pero me aparece que no hay señal GPS desde hace 6 horas! Me llega notificación diciéndome que la batería del rastreador se está agotando pero no me da señales de donde puede estar mi mascota 👎

Total scam, not worth the money and it’s a lot of it. Forces you into a year and after some time is complete garbage

I have wandered through the words, trying to find this stupid device after it falls off of my cat and the system makes it almost impossible. The battery life is terrible. Don’t do it.

Our cat got out of our yard and was hit by a car then taken to a vet and died. The tracker never showed her leaving our home and did not allow us to track to her last location before going offline. She was taken to the vet without the tracker

If you live rurally and want to track your pet on your own property forget it. The tracker won’t go “live” because your pet is in their safe zone BUT it also won’t be picked up by your phones radar unless you’re close enough to see it.

When your tracker suddenly stops working, there is no customer service phone number to call. You are left submitting a request on their website and waiting for a response via email. Once you receive that response, and you then respond, their response time is TERRIBLE. When you’re dealing with something that is important such as making sure you can track your dog, this is a time sensitive matter. ESPECIALLY if you are paying an arm and a leg for the subscription! A live customer service phone number should be available. Highly dissatisfied with Tractive because of this! Do better Tractive.

The advertised “walk” feature doesn’t exist on the iOS or android app. The radar only works within about 4 feet of the cat tracker. The Live tracking is almost never available, and the Bluetooth tracking is okay as long as you can see the cat within about 18 feet. It’s as useless as the nonexistent customer service.

I paid around 700$ for trackers and a membership and cannot accurately track my cats AT ALL it’s caused me to almost lose them multiple times. Please do not buy this horrible service

Keep going off-line I’ve had to have the tracker replaced three times there is absolutely no customer support whatsoever do not buy this product get one that’s made in serviced in the United States this is from England and there is no phone number for customer support

Fun at first but always needs charging, super bulky and both cats lost them constantly. Itags much easier and less expensive.

The app recognizes the password, says hello, asks to the units code number, goes through the process of looking for the unit, then directed back to inputting password request. Just loops, never goes anywhere. My partners has the same experience with this tracker.

Absolute trash. Got this for my escape artist dog and it takes forever to alert. She can be in a zone I marked as a danger area as I’m chasing her and the app says she’s at home.

While it’s better than no tracker at all, the battery life is pretty weak. It only last about 3 days and if he gets loose on day 2.5 of the battery charge it will probably die before I find him. The location also isn’t very precise even with battery saving mode off. The radar feature barely works and isn’t very accurate. The ringing feature is so quiet you would need to be within about 10 ft to even hear it. I won’t be renewing my subscription unless a far better product comes out.

I was forced to convert after they purchased and killed off Whistle, which was , great GPS tracker. Their replacement is large, bulky, and difficult for anyone with arthritis or accessibility issues. The app has less features and the subscription costs more. I had a disastrous conversion from Whistle for two very active dogs. Only one device was free, the second was not. I tried to cancel the second device and they disputed my charge back to the tune of $221 and won. Don’t even try to find a phone number. There is no one to speak to or call. I wish I never took their offer to transfer over.

When our dog takes off away from the house it is urgent that we need live tracking. But the system will not go live when I tell it to. It keeps saying the dog is within range and shows this on the map. We have 80 acres and the dog is over the dam and running around over 100 yards away. It took about 15 minutes this last time and that causes a lot of anxiety and worry. Also, during a crisis and we are trying to find our dogs, I do not want to be rating the app at that moment. I want to go live, it says no, which is wrong and would I like to rate the app…..very bad timing. When a pet owner says go live, it should go live!

I only had my GPS for a little over a month and it stopped working. Tractive has not addressed issue yet. They attempted to send a replacement charger. When it finally arrived I was told by the delivery service that I owned them 75 dollars. Charger not even worth 75 dollars. Over 3 weeks still don’t have a working GPS.

It said that my dog had left the safe zone and ran into the woods at a time that he was not even outside. The live tracking lags a lot and I think it is perceived as something that will give you every piece of tracking info and it really does not. Definitely not renewing my subscription. It seems pointless

Dog is gone, notified 20 mins later. Dog is next to me, alerts are repeatedly sounding that he is in danger. No one to call for support. Not helpful and so dangerous to rely on this for protection.

Right out of the box this tracker did not work

So first you buy the product, you pay good money, and then later install the application and realise that you need to pay for it hahah... So you are paying more than 300dollars...

Got Tractive because they bought Whistle. For a while it worked great. A week ago my tracker stopped working, we followed all steps of their troubleshooting page, contacted customer service and they stopped responding. For safety I would rather not keep my dog without a tracker, but I think we will start looking into other options. This is ridiculous. Never had an issue with Whistle.

Worked the first time I set it up. Put it away for a few months. Not absolutely nothing works. Can’t find cats! Can see trackers. Absolutely ZERO CUSTOMER SUPPORT. DO NOT WASTE YOUR MONEY!

They automatically added one of my payments from my phone and took $150 and put me on annual subscription. I didn’t even have an option to choose payment. They just automatically subscribed me. WATCH OUT. I don’t even know how and why they processed it like that.

No dura nada la batería 😭

Unless you plan on only staying in an urban area, the gps is very unreliable and often times fails to even connect . The app itself is super buggy and lacks a ton of functionality. I can understand how sometimes it can be difficult to get a gps signal, but not to this extent. For more than 100 a year I feel like this is a total scam

The charger is very sensitive and difficult to connect. The two metal dots on the tractive do not easily attach to the charger. The causes a no charge and my tractive doesn’t charge most of the time. When it does charge, it works well.

The battery doesn’t even last 24 hours.

Whistle has its issues but way better than tractive on its worst day. Lost many features on the forced switch after whistle got acquired.

Doesn’t work at all on cloudy days

This company lies about providing gps tracking for your pet. The app logs you out without notifying you, meaning you get NO tracking info on your pet then it won’t let you log back in! Customer service is terrible, takes 24 hours to answer (so if your dog is lost you can just forget it!) then when they do finally answer, they can’t even figure out how to get you logged in either! Terrible fake sense of security at dog owners’ expense!

Got this tracker and paid for a year because my sweet boy had to make a move outside. The first month was great but now the tracker is taking several hours to charge only for it to work about 15-18 hrs. For the price of everything I was so upset and now I can’t find my boy. So so disappointed and would not recommend for any outdoor babies. — I have contacted support twice now which is even more frustrating, you have to reach out by email and wait for them to want to respond. When they did get back to me they sent a chart saying the signal is the issue when I can assure you it is not ITS THE BATTERY!!!! The times that showed on their chart were times when I had it on the charger in my basement. Not only that but I have had other issues actually locating him, he got in a fight with another animal about a week ago and the tracker said he was home so I tried using the Bluetooth to locate the tracker which was no luck because the tracker wasn’t even in the vicinity it was saying it was in luckily I found him without the tracker and got him to the vet. An entire day later the location finally changed to the back of my property. If anyone sees this and has any other functional trackers please let me know!

Does not work out of the box, keeps showing a location in Midwest

I just opened the Tractive app and logged in. The app acts like I don’t already have two active trackers on my account and keeps scanning for a nearby tracker. I’m away from home and trying to see where my dog is, but this app is being stupid. This app is pure garbage!

Don’t log me out when setting up backup tracker and make me go they entire setup process

This device is a replacement for the former “Whistle” tracking device- we can only assume the company was bought by Tractive. We were informed by the company that we no longer had Whistle and would now have a device called Tractive. Nothing in Tractive matches the ease, effectiveness, and performance of Whistle. Experienced in the use of these devices, Tractive does not connect to the internet 80% of the time; Whistle did. The maps shown are fuzzy, Whistle was clear. Battery lasts a few days, Whistle lasted for a good month or more. Tractive has proven useless for us, as when the dog is away we can never get the internet to connect and the help hints say to get the tracker ( now on the roaming dog, away from home), and charge it or press the button for a period of time. Our dog is presently running around in the dark wearing her useless tracker on her collar, and we are at home wondering why we continue to try to use this ineffective device - Whistle was soooo good. Tractive is not.

It never can find him and it’s been 7 days and the tracker keeps showing as offline and out of gps and signal but i literally have it next to my phone

The accuracy used to be good now it is horrible. They alerts for the dogs going outside the e-fence area go off and the dog is over 500ft from any fence edge and most the time it shows him moving when he is laying down.

I’ve had the tractive tracker for my cat for over 3 years & in the last few weeks 2 huge frustrations. If my cat loses the tracker there is no way to pinpoint it. The radar does not work & the power zone can’t be deleted to pinpoint the location thru radar . I emailed customer service and waiting for a reply.

Replacement tracker demands 145.00 immediate payment to activate extending already paid subscription another year. Returning everything.

This junk can't find my dog in a wide open field under a clear sky, and tech support has dragged their feet. It's less than a year old. This company does not make anything right

The unit works great until the batter is shot and with mine that happened at three months and good luck getting help from customer service. They are slow to answer and then make you go through hoops to get the issue resolved and after 2 weeks still no help. I am done with them and moving on

The most hidden cost payment screens I have seen in a long time.

New tracker design seems to be junk. Customer service is all email and they only reply every 3 or 4 days.

I have an outdoor cat and she is usually near by so I can call her name and she’ll come. However, Tractive tweaks out sometimes with the location and the app is pretty slow and the battery only last for 3 days at most. And worst of all the AR is inaccurate one day I went looking for my cat and could not find or hear her and she came from a different place then where the AR said Just disappointing since the Tractive plan is very expensive for the location not end up being accurate.