订阅丢失无法恢复
用户付费后订阅记录消失,无法恢复已购服务。
Paid for a year but it says no purchase record.
AXIVORA INTELLIGENT TECH PTE. LTD. · 更新于 2026/06/23 01:39
本页基于 App Store 用户评价缓存生成,面向产品分析、竞品研究和搜索引用场景,保留评论证据并用 DeepSeek flash 提炼可行动信号。
缓存评论
160
差评占比
81%
好评占比
14%
模型
deepseek-v4-flash
BodyWave整体口碑极差,平均评分仅1.71,负面评论占比80.6%。用户普遍反映付费订阅后丢失、核心功能(如面部扫描)被移除、客服完全失联,存在虚假广告和收费争议。产品面临严重的信任危机和付费系统缺陷。
Problem
用户付费后订阅记录消失,无法恢复已购服务。
Paid for a year but it says no purchase record.
面部扫描测血压等功能在更新后消失,违背购买初衷。
The face scan feature which checked blood pressure vanished.
邮件退回,网站无回应,用户无法联系到开发者。
Emails bounce back undeliverable, no way to contact support.
广告宣传的功能实际不存在或需额外付费。
False advertising, doesn't do what promoted.
用户申请退款被拒或无法联系,损失金钱。
Refund denied, Apple refused to refund.
Opportunity
解决订阅恢复问题可挽回大量流失用户。
I liked the app but can't use it after subscription lost.
用户因该功能付费,恢复可提升满意度。
Bought for face scan, now it's gone – not cool.
提供多种客服渠道,及时响应用户问题。
No response after multiple emails, need support.
Strength
试用期或初期体验良好,用户有付费意愿。
Trial was great, liked the app initially.
用户愿意为健康追踪功能支付年度费用。
Paid for annual subscription expecting value.
Audience
寻求血压、压力等健康指标自动监测的用户。
Got this to track blood pressure and stress.
试用后被自动收费,产生负面体验。
Cancelled free trial but still charged.
依赖手表功能但发现与Apple Health重复。
Does what Apple Watch does for free.
Risk
该版本平均评分1.51,订阅丢失问题高发。
After update to 2.6.5, subscription lost.
更新移除核心功能,降低用户满意度。
New update removed face scan feature.
Action
紧急修复购买记录验证与恢复逻辑。
大量用户无法恢复已购订阅,必须优先解决。
重新上架面部扫描等功能,并公告不会移除。
用户因该功能购买,移除导致信任崩塌。
开启邮件、在线聊天等多渠道并确保回复。
当前邮件退回,用户无处求助。
2.6.7 · 2026/06/11 10:17 · Bellahorse855159
A waste of $40. This app only does what your Apple Watch does for FREE so the face scan feature which mysteriously vanished that checked blood pressure and other things that’s why I paid for the pro version but I guess I got conned by BodyWave. Refund me please.
2.6.7 · 2026/06/10 05:23 · aliceinpoland
I really liked this app until I opened it today and most everything is locked and I am being told that I need to upgrade to the subscription that I already have until 2027. It will not restore my purchase and there is nowhere to get help.
2.6.7 · 2026/06/07 09:43 · Keelj my
All the features don’t work, even the ones that are included in non-premium 🙄 but they refuse to refund me so i’m stuck with an app that doesn’t fully work. Straight SCAM!!
2.6.7 · 2026/06/01 11:55 · African Violets
The app isn't working right, and I can't get any help. I'm not happy! The body scan pictures are MIA! I can't ask for a refund because the app was purchased through Apple, and they don't give refunds for apps. They don't care if it doesn't work. I will never buy an app through Apple again.
2.6.6 · 2026/05/31 02:24 · ramebn
Apps malfunctioning, doesn’t work
2.6.6 · 2026/05/30 14:35 · Yemajki
Las funciones no habrán un dinero mal gastado
2.6.6 · 2026/05/30 11:55 · Ruhamy
I don’t know how to work it. There’s no instructions. Help please. I go this for blood pressure, oxygen level. I already have an app for stress etc. I tried this for 24 hours but can’t do the BP and pulse ox. That’s why I joined. I’m cancelling because there’s no way to get help.
2.6.6 · 2026/05/27 17:01 · buyer of crap
Don’t use
2.6.6 · 2026/05/26 20:51 · Maen D C
Not good perhaps I need assistance
2.6.5 · 2026/05/25 11:10 · JSHINLA
The app is not recognizing my purchase and I tried emailing but the email is bouncing back.
2.6.5 · 2026/05/22 18:01 · Meagan1231
I have the Pro and it is telling me that I do not.
2.6.5 · 2026/05/19 20:58 · Calmmoments
For the first six months, I enjoyed this app even though I’m not sure how it tells when I’m stressed and when I’m not because it didn’t seem to make a lot of rhyme or reason. At the six month mark all of a sudden it said I had to restore my subscription I purchased a year membership I even sent in my receipt to BodyWave and I have not gotten a reply after three messages. Seeing I can’t use it I canceled the subscription and it just says that it won’t run out until October. Very poor Customer Service.
2.6.5 · 2026/05/19 20:28 · Mz Malia
Could restore my purchase after getting a new iPhone. It doesn’t renew until August but I can’t access it. So I’m not giving up another $30
2.6.5 · 2026/05/19 00:10 · Tato Num1
I paid for one year for this piece a ahit app and only work for 2 weeks and try to restore and its says No purchase record and I contacted the developer but no answer so I talk to apple and they refund me that money. This is very bad customer service and they don’t care about the app. So be aware of the stealer. Rtas.
2.6.5 · 2026/05/18 19:07 · EddieGenX
Don’t get the free trial if you don’t want to be charged. I cancelled before the 3day trial was up and they still charged me anyway. It won’t let me do 0 stars
2.6.5 · 2026/05/17 17:16 · dissappointd2018
I paid for the subscription and it keeps saying no purchase history yet my apple subscription shows I paid. Not satisfied
2.6.5 · 2026/05/15 03:14 · The Running Educator
This app does nothing and doesn't sync with any device I own that's called 'states.' False advertising, and please do not buy this product.
2.6.5 · 2026/05/14 19:36 · MsBeahavn
I purchased PRO but it won’t let me access. Leaving feedback does NOTHING.
2.6.5 · 2026/05/14 18:20 · jaj65$
I paid for a yearly subscription but only got 3 days use
2.6.5 · 2026/05/14 14:34 · JTSX3
Purchased the annual subscription, but app states I didn’t and the icons on Apple Watch does not work. Tried multiple times to contact the brand, but absolutely no response.
2.6.5 · 2026/05/13 12:45 · rkx456
was errored into buying when i wanted the free trial. kept it but the features dont work on the watch, can't find data to support the data compiled.
2.6.5 · 2026/05/12 13:51 · KaelyK
A recent update removed my paid status for annual subscription. The app is now broken and will not allow me to active pro features I’ve paid for. There is no customer service that I can reach to have this fixed. I just bought it in February and paid full annual price.
2.6.5 · 2026/05/12 03:23 · Krisleys
Paid for annual subscription - now no record of it - really sucks I liked the app but I’m not paying again.
2.6.5 · 2026/05/11 21:33 · Dat80baby
How this thing tells me I have to pay so I pay n then to do anything else I have to upgrade n pay more. No thank you
2.6.5 · 2026/05/10 17:09 · jannoa
I tried to get this app on a trial basis and it automatically removed money from my account for a one year subscription. I find that this app does very little and retrieves the information from my apple health and fitness apps. Tried to get a refund for it but it was denied. Very unhappy with the outcome.
2.6.5 · 2026/05/10 12:58 · Skippermojo
My premium subscription will not link in anymore. Need to fix this but I do like the full subscription service.
2.6.5 · 2026/05/10 00:06 · bogart2757
I signed up for an annual subscription which expires in six months. When I didn’t upgrade, it doesn’t recognize the annual subscription and wants me to pay an additional fee for a new subscription. There’s no way to contact them other than sending a message through the website, they have not replied to multiple messages. Do not sign up possess sub subscription on this. It’s a complete rip off. Now emails are kicked back undeliverable Do not use this app
2.6.5 · 2026/05/09 14:53 · Nrich51
I paid for 12 months and it stopped after 4 months.
2.6.5 · 2026/05/06 22:57 · Ramesh#007
I have subscription till December but lately the app is not able to restore my purchase
2.6.5 · 2026/05/04 21:14 · Dkov222
I got a new phone and signed on to my account. It says purchase was never made. So i paid for the pro for a year and can’t use it.
2.6.5 · 2026/05/04 17:44 · sivartyad
Paid for a year subscription which is set to expire in November 2026, and now I suddenly have no access. No ability to restore purchase in-app. No response from repeated attempts to contact support. No response from App Store regarding the issue. Super disappointing and incredibly sketchy. DO NOT BUY!!!!!
2.6.5 · 2026/05/03 21:43 · Lost money 
This app shows a person that it’s doing data on I do not see that when I open the app I tapped on app support and it comes back email address unavailable. I paid $36 and something for the year for this app so it’s really disappointing to me.
2.6.5 · 2026/05/03 16:47 · mehmwh
Does not work as described
2.6.5 · 2026/05/03 01:05 · Nothappy5353
I paid for a year membership and after a month it refreshed like I had no membership so I can’t use any of the pro features without paying again. I’ve sent emails and looked for a customer service number there is no number to contact support and I am not paying again to use an app I already paid for. Would not recommend the paid version!!
2.6.5 · 2026/05/03 00:24 · pnotywq
Just to busy. Sure the app is good but do not have the bandwidth to deep dive into it
2.6.5 · 2026/05/02 02:01 · Dubuque18
This app definitely does not look like the original promotional ad. The graphics seem more juvenile than high tech, and the program doesn’t really offer any features beyond those available on other apps. Even worse, I cancelled less than 24 hours after downloading it, during what should’ve been during the 7 day free trial, but the cancellation confirmation appears to indicate I am still being charged for a year. NOT impressed! Caveat emptor!!!
2.6.5 · 2026/05/01 14:48 · N1-w
Add a subscription I started in January 2026. I decided to cancel so that I would not be charged again in 2027. They did not refund my money however they limited my access. I do not recommend this service
2.6.5 · 2026/05/01 11:11 · WHY RESTRICTED?
this app seems to be a scam. I paid for an entire year and then when I canceled so it doesn’t renew at the end of December 2026 the app quit working.
2.6.5 · 2026/04/30 16:10 · Texas just
While the app is good, customer support is dismal. Been trying to get a response for weeks without success. Think hard before trying it
2.6.5 · 2026/04/30 15:41 · N!K412
I keep getting a ‘no purchase record’ message and I have a yearly subscription. I used to have ALL the features and now suddenly I do not. Also, it is not easy to contact you, or at least everywhere I have looked I can not find a contact us link so I can get help with this issue. Can you rectify this, so I can hopefully leave a much better updated review in the future?
2.6.4 · 2026/04/29 18:41 · Nicsview
I bought this app for my dad who really needed the benefits of this app, but after I purchased it, he was only able to use it for a week. Every time he tries to access it, it says he doesn't have an account. So, I paid $29.99 for an annual plan with a 50% discount and only got to use it for a week. I tried to contact the company and they're unreachable because their listed email doesn't allow incoming mail. My email bounced back as undeliverable. What a horrible experience! No customer service support whatsoever. I want my money back but cannot contact anyone to ask for it. What a waste of time and money! I will find a better app, one with better business practices and great customer service.
2.6.4 · 2026/04/29 16:13 · BooLaw33
I paid for a year’s subscription and now it says it has no record. Funny how they got their money and now I don’t have the services I paid for. You can’t get a hold of anyone. Save your money. Don’t get scammed like the rest of us have.
2.6.4 · 2026/04/28 20:33 · Rudonski
I was charged $49.99 for the year but it’s still trying to charge me again and I don’t think it’s worth it. There’s no customer service number u can call for assistance. I would like to be reimbursed.
2.6.4 · 2026/04/28 18:09 · Lisa Eads
It’s great except for one thing. I paid for a year and now it wants me to pay again. Also tells me there is no purchase history. I have it on my subscriptions on my iPhone.
2.6.4 · 2026/04/28 02:35 · TLCx1
I paid for the year and after 2 and half months it went back to showing I needed to pay again and I sent message to them saying that it wouldn’t restore what I paid for and got no response
2.6.4 · 2026/04/26 11:41 · Chococat!!
Doesn’t give data on blood pressure. All the rest is not for seniors
2.6.4 · 2026/04/24 18:37 · 22Tanya
I purchased this app for 1 year for this app & paid $29.99 on 3/21/26. It is showing as “Active and renews 3/21/27” under my subscription information. However, when opening the app today, I am being prompted to sign up to use it. Further frustrating is that I now see options that were not available when I signed up - such as now there is an option to purchase 1 year for $14.99! As well as new options of paying weekly, monthly, quarterly with all different price points yet no explanations of what is included. I want a refund.
2.6.4 · 2026/04/23 14:30 · SteveD767
I downloaded this app and no matter what I input, it won’t keep track of or report anything. There needs to be some kind of instructions on how to set it up I would like to try this app and use it but it just won’t let me know how to do that!
2.6.4 · 2026/04/23 12:49 · stewball
Disappointed. Too many ads
2.6.4 · 2026/04/22 21:25 · Living Naturally Essentially
I bought this because it did a scan on the habit page. It gave me results holding my phone no watch required now it's gone. The app took away the only reason I bought it. Not cool I spent hard earned money on it.
2.6.4 · 2026/04/22 05:17 · andersanders
Subscription ended early and cannot be restored in the app although apple subscriptions says it is still valid.
2.6.4 · 2026/04/21 17:06 · jennig702
I paid for a years subscription and after 2 months the app stopped working. It now says I need a premium membership which I already have and paid for. I sent several emails and have had to response
2.6.4 · 2026/04/21 10:05 · Anile8or
Paid for the year - worked for maybe 6 days before it locked me out saying it had no record of my account or purchase history.
2.6.4 · 2026/04/20 17:12 · S.wright2026
I purchased this app several months ago now it’s saying there is no record of the purchase when I tried to restore purchase. I am not able to do what I was able to. It is trying to make me re-sign up for a free trial and pay for a yearly subscription that is twice the amount then what I already paid for a yearly subscription..I reached out several times and got absolutely nothing back from customer service. Can’t even get a refund..Don’t Waste Your Time Or Money
2.6.4 · 2026/04/20 16:21 · crlhawkes
Got this to track B p. It has same reading every day
2.6.4 · 2026/04/20 13:17 · MAW210
Pay up front then have to start watching ads to gain control of the widgets. Wants more money. No way.
2.6.4 · 2026/04/20 03:40 · AMHOLLENBECK
The app used to measure my blood pressure and was actually pretty accurate. It no longer has this feature. I know longer enjoy the app.
2.6.4 · 2026/04/19 13:40 · Vsmartin.us
I’ve been using this app for about a month and suddenly the face scan feature just disappeared with no explanation. I’ve emailed support a couple of different ways and no response. Disappointed as the hype was around the face and body scan for this app.
2.6.4 · 2026/04/19 13:28 · *sonshine
I paid for a full year’s subscription that was good through January 2027. I had been using it daily for 3 months. This week when I opened the app, it’s asking me to pay for another subscription if I want to use the app without adds. It won’t restore my subscription (it says no record can be found of my purchase). I tried to contact via the email given and every email is returned undeliverable. There is literally no way to contact anyone for support! They took my money for a premium yearly subscription and want me to pay again to use the app!!Looking over other recent reviews, I’m not the only one to whom this has happened. Don’t waste your money!
2.6.4 · 2026/04/19 00:50 · Mvjlinx
I paid for the app but still have to watch ads? A waste of money and I have already cancelled my subscription on the first day. Don’t get conned by the $14.99 deal. This app is trash. They also want more money for additional watch faces on top of what you already pay. The advertisements on social media are false. The app doesn’t do what they advertised. I also find it interesting that there are so many more one star reviews yet you claim your app is a five star app. False advertisement across the board and many reviews to prove it. Please refund my money and all the other peoples money you have stolen from.
2.6.4 · 2026/04/19 00:47 · Tennessean by choice
I subscribed for a year and the app just updated and took away features and made them only available by paying for upgrades
2.6.4 · 2026/04/18 15:40 · rockusb
Purchase a 1 year subscription in February. Tried open and it indicated I need to join. I pressed restore and stated no account. When I delete the app it states my account will renew February 2027 unless I cancel one day prior. I have submitted 2 emails requesting help but have not received any help.
2.6.4 · 2026/04/18 15:18 · Xzen10
Purchased an annual subscription in January 2026 (valid through January 2027). After an app update in April, my access was removed and the app now asks me to start a new subscription. “Restore purchase” does not work, and Apple still shows my subscription as active. At the moment, the app is unusable despite a valid paid subscription.
2.6.4 · 2026/04/18 12:09 · Sally24why?
Been using a few weeks. Went to use it and it says I do not have an account. Trying to sign in and it wants me to pay another yearly fee. I tried to restore purchase and it says none found. Trying to contact company. Don’t recommend.
2.6.4 · 2026/04/18 02:50 · pbullock
I paid for a year for the service. It looks like an update happened and now I don't get my blood pressure or any other features. When I login it asked me to sign up. Not sure what happened but not happy.
2.6.4 · 2026/04/17 19:00 · Not satisfied,  
Not user friendly
2.6.3 · 2026/04/17 00:56 · Angelwish2010
I bought this app to realize it tracks your blood pressure with the numbers you enter manually.
2.6.3 · 2026/04/17 00:02 · BigRalphN
I paid for a year of Pro through January 2027. It no longer recognizes pro. I used the support link and emailed their support. The support address does not exist. I contacted Apple and they won’t respond.
2.6.3 · 2026/04/16 21:50 · LoveyKristi
Tried to cancel the day it charged. Sent email and it was returned. Look at website sent email it was also return undelivered. Couldn’t find any other option to contact support to cancel.
2.6.3 · 2026/04/16 19:48 · Scammedvetnic
Trial was great, paid $25 for year. It’s hard to believe this is the same app from the trial, feeling like I got scammed. This app is pure trash, not in real time and doesn’t sync. I’m an Army veteran who wanted to find a way to get back into shape and this app has disappointed me. Please look for better apps to assist you on your health journey.
2.6.3 · 2026/04/16 19:15 · RyGonz
I purchased a subscription on January of 2026 and it shows to expire on January of 2027 but I no longer have access to what I purchased. I have tried sending emails to the company to let them know about this issue but it comes back undeliverable. I really enjoy the app and see that it has value in my life but I needed to write a 1 star review because even though my subscription is active it will not allow me to restore the purchase or use everything in the pro version. I would like to continue but unless they fix my subscription to use the pro features I will cancel and request my money I’ve paid so far.
2.6.3 · 2026/04/16 13:50 · Fun grl
I like the app but I paid 60 dollars for premium and I checked it doesn’t renew u til September. They periodically take away aspects of the app and say you have to buy the premium. I all ready did!!! Over time they take more and more away from me saying that you need to buy it again!!! They said to restore my subscription and it doesn’t work. They just want more money. Well not from me. I am done!
2.6.3 · 2026/04/16 04:14 · RLG - 65
Paid for an annual subscription. My fault as there wasn’t any detail what was included. Be prepared to have features removed even after paying. Not worth the cost plus bait and switch. Cancelled after two weeks and deleting app even though I will have it for an 11.5 months.
2.6.3 · 2026/04/16 03:05 · Wolam
Absolutely worthless. Unable to get any support. Complete waste of money and time
2.6.3 · 2026/04/15 23:47 · Sherrychap
I was just forced to update and now it wants me to pay for a subscription that I already have. My subscription ends in September 2026.
2.6.3 · 2026/04/15 02:38 · JM00001
I subscribed for a year. After a month they are requiring to upgrade to Pro to keep being able to track what I have already paid for.
2.6.2 · 2026/04/14 11:28 · ladybluu1
Any and everything that I would need for this app to do you want me to pay for I can do that all by myself. I don’t need an app to do that and I think it’s absolutely unreliable because you can’t put anything in what is the purpose of this app? It is not serving me at all.
2.6.2 · 2026/04/14 02:08 · Gr3mcia
Paid for yearly subscription. Update came along now it wants me to pay again. Will change stars when fixed.
2.6.2 · 2026/04/13 20:06 · Mahtoom
I purchased this app in Jan for a year and it stopped working. When sent email to support it throws error as address not found. Tried restore it says purchase not found.
2.6.2 · 2026/04/13 19:46 · A.Ferrara
They did an update now it says I’m no longer a subscriber and I’m set up as a free user what a scam
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