登录错误无法使用
大量用户打开应用即显示'Something went wrong',反复重装重启无效。
“every time i open the app it tells me ‘something went wrong’”
Anthropic PBC · 更新于 2026/06/14 14:40
本页基于 App Store 用户评价缓存生成,面向产品分析、竞品研究和搜索引用场景,保留评论证据并用 DeepSeek flash 提炼可行动信号。
缓存评论
350
差评占比
42%
好评占比
51%
模型
deepseek-v4-flash
Claude iOS 应用近期因大量登录错误('Something went wrong')导致用户无法使用,加上付费后仍遭遇严格限制、年龄验证误杀及虚假信息问题,整体口碑极差(1星占比36%)。用户普遍认为产品潜力大但稳定性差,且商业模式(限制多、退款难)引发强烈不满。若不能快速修复基础功能和调整策略,将面临严重用户流失。
Problem
大量用户打开应用即显示'Something went wrong',反复重装重启无效。
“every time i open the app it tells me ‘something went wrong’”
购买订阅后仍遭遇消息限频、使用限额,甚至被封号。
“Paid for unlimited got limits…memory limit reached after 20 minutes”
年龄验证系统错误地将成年人判定为未成年人并封禁账号。
“My account was suspended even though I’m 18…age verification does not work”
AI 自信地给出虚假信息,甚至编造来源,误导用户。
“It lies…Fable 5 has been outed as a liar…will lie to you”
Opportunity
紧急排查并修复 iOS 应用启动崩溃问题,提升基础可靠性。
“been showing ‘Something went wrong’ every single time…no useful error message”
在付费前明确告知用户具体限制,避免误导性宣传。
“explicitly asked about paid version…completely hid the fact that this app enforces strict message caps”
提供更准确、隐私友好的验证方式,减少误封。
“tried uploading a picture of my face and that failed…forcing me to give them my government ID”
Strength
用户承认Claude的回答质量高,优于某些竞品。
“Would be amazing if it didn’t lose projects…The results are incredible”
在稳定期用户认为Claude是首选AI助手。
“I absolutely used to love this app. It was very good.”
有用户认为比Copilot更好,但受限于Bug。
“Way better than Copilot, but freezes a lot.”
Audience
订阅Pro但遭遇限流、项目丢失,抱怨最多。
“I am paying for pro…3rd project disappeared”
因年龄验证被误封,丢失进度,转而批评。
“I got ban for ‘being a child’ while I’m 16…lost all progress”
因区域政策被限制或封禁,且退款困难。
“my account was suddenly restricted simply because I am a user from China”
免费额度极少,刚提问即触发限制。
“after one prompt…says i have hit free tier messages”
Risk
该版本大量用户反馈打开即报错,无法使用。
“After update write: Something went wrong and isn’t opening.”
该版本年龄验证相关问题爆发。
“Ban bc under 18? The yoti doesn't even work”
朗读功能随机中断,体验差。
“the cutting off after a random time for the read aloud feature is back”
Action
成立专项小组排查 iOS 启动错误,发布热修复。
“App has been showing ‘Something went wrong’ every single time” 严重影响口碑
在购买页显著位置显示具体限制,并考虑为付费用户提供足够额度。
“Paid for unlimited got limits after 20 minutes…bait and switch”
引入更精准的AI+人工复核,减少误封,并允许申诉。
“My account was suspended even though I’m 18…forced to give government ID”
对因政策被封的用户提供快速退款和人工支持。
“no reasonable refund process for remaining subscription period”
1.260604.0 · 2026/06/13 08:50 · Dgdgfehrhftyrgythy
finally gave up the good fight. instead of moving forward with reasonable guidelines based on review and risk, they allowed market plays and political threats to ban frontier models indefinitely. i give up too. easier to import everything to codex and move on than have this instability. Fable never even functioned. 1 biology question and you’re a potential threat. clearly i’d chosen my subscription wrong.
1.260604.0 · 2026/06/13 07:32 · Dreashy1469
I had been using this company's products for quite some time, but then they banned the product I was using—and for which I had paid a subscription—based on my nationality
1.260604.0 · 2026/06/13 03:43 · Delanosumma
Was my to to but now won't even login. Was logged in automatically with Google now just says error
1.260604.0 · 2026/06/12 22:09 · richie5597
every time i open the app it tells me “something went wrong” with a button saying “try again” i continuously click it though it does nothing, i have closed the app; removed it from my app history then i open the app again though it still leaves me on that “something went wrong screen”, i have all uninstalled the app and reinstalled it though it doesn’t do anything. The apps amazing though it’s bugged out now i don’t know if servers have shut down but i really hope they fix it
1.260604.0 · 2026/06/12 20:48 · Cofyguy20
Deleted my alt accounts when I try too make new one it doesn’t work and i cant go on the app anymore
1.260604.0 · 2026/06/12 17:39 · Claude won’t let me log in
Idk why
1.260604.0 · 2026/06/12 17:14 · Cole_538291
Slop
1.260604.0 · 2026/06/12 17:04 · Amazzzzziinnngggg!!!!
I pay for this and now after months I’m getting hit with “limit reached” on simple tasks Hope this get FIXED before I unsubscribe - Actuallly I just cancelled. I reached a limit to message at ALL And I pay money for this. Imagine that.
1.260604.0 · 2026/06/12 16:29 · Meeks4532
Fable 5 has been outed as a liar with significant liberal bias. This AI has been programmed with liberal bias and will lie to you. I canceled my subscription.
1.260604.0 · 2026/06/12 14:31 · Kristo2013
This is the third review. I'm guessing that Apple keeps removing. I signed up at 8:30 last night and by 8:30 this morning. I got this message. It said I had to wait a couple hours before I could ask another so here's a deal. I recommend ChatGPT the user interface may not be as nice but I can use ChatGPT all day every day and I don't get throttle and I definitely don't get hit up to ask for more money. on a scale of one to 10 this is a fail
1.260604.0 · 2026/06/12 07:00 · Akapple123
I paid for the unlimited package. I spent 20 minutes straight getting nonsense hallucinatory answers and then it’s like “memory limit reached” after I paid for premium. Memory limit of what reached? You spent 20 minutes hallucinating and somehow your null output exceeded your limit? Is this company pulling a joke?
1.260604.0 · 2026/06/12 04:34 · Hhsjdnnehdgdhd
When ever I open the app no matter what network how many times I reinstall the app if I’m on cellular data I always get this error on start up “something went wrong”
1.260604.0 · 2026/06/12 00:27 · mmmsinet
whenever I open it it just says something went wrong and I could try again, it takes me back to the something went wrong screen
1.260604.0 · 2026/06/11 22:55 · Mighty good 1593
Tell me why do I have my access restricted even though it said 17 or younger and I shared my age and this app is absolutely horrible when it comes to making documents and it make Grok look more professional and better than them
1.260604.0 · 2026/06/11 22:09 · tangorum
I’m getting a limit every hour of usage and I’m not even coding or generating images or stuff like that. I’m just dealing with legal issues and regular day to day problem solving. Paid the subscription to see if things would improve but besides being able to use other models there are limits for the number of documents and images and conversations. It’s good but not good enough that your momentum gets capped by a token limitation when you have a subscription. I won’t renew, unfortunately.
1.260604.0 · 2026/06/11 17:40 · * ._.*
So after the new update, it won’t let me log in even after I reinstall. This is so disappointing, because if the app works, it’s actually pretty good.
1.260604.0 · 2026/06/11 17:14 · Beach29NB
Cant even answer basic questions about how to use its own app. It’s constantly giving me links to pages and telling me to go off and read them rather than doing that work for me and giving me a summary. For example, I asked it if the iOS app would allow me to have 2-way voice conversations. It responded yes… so I asked what setting it needed and it gave me a link to go read rather than just giving the answer. Then I asked it to do than for me and it tells me to click UI elements that don’t exist - this is in the Claude app.
1.260604.0 · 2026/06/11 17:02 · Lobster 2.0
It sold my info and I got so many scam calls in the last couple weeks
1.260604.0 · 2026/06/11 16:52 · Ara_sarcos
Obligan a quien la descarga a comprar si o si el plan premium para eso cobren por la descarga. No le puedes pedir nada xq literalmente te pide pagar. Además que comete demasiados errores como para pagar por ello.
1.260604.0 · 2026/06/11 14:57 · malauraashley
Do not buy the premium tier. I explicitly asked the chatbot about the paid version before upgrading, and it completely hid the fact that this app enforces strict, aggressive message caps. They take your $20 and then lock you out of your chats after just a few prompts without any warning or countdown timer. It is completely unethical to withhold usage limits from paying customers during signup. Total bait-and-switch. Requesting a refund immediately.
1.260604.0 · 2026/06/11 14:57 · DionCouture
When I first opened the app and I asked it to do something, it did it for me. But the next day, I asked it to do the same thing but a little differently and it kept saying it can’t. Also it tries to be in your business asking you questions and when you respond to it. It tells you something like I’m not comfortable with doing that knowing this as if it’s your friend instead of a AI bot I’m going back to ChatGPT
1.260604.0 · 2026/06/11 09:06 · Mars boy
I’m used to coding with Codex. They integrate the iOS and desktop app so you can code on either device seemlessly. It’s impossible to do that with this app which basically makes it worthless to me. I’ll be sticking with Codex.
1.260604.0 · 2026/06/11 02:45 · ng3199
Doesn’t work on iPhone
1.260604.0 · 2026/06/10 22:12 · Go-Go-Gilbert
When launching, all I get is “something went wrong, try again”. I’ve tried deleting the app, restarting the phone, reinstalling. I’ve deleted all cache In safari in case it was storing some weird data, I’ve turned off iCloud sync in case it retained some corrupted data. Nothing has worked.
1.260604.0 · 2026/06/10 21:58 · Fgrcbtfud
Every time I open it, it just says something when wrong I’ve tried everything but nothing works
1.260604.0 · 2026/06/10 21:33 · Faceofbell
I can’t copy the link
1.260604.0 · 2026/06/10 19:57 · ggfragD
It stopped working, like I’m opening the app and it says, “something went wrong”
1.260604.0 · 2026/06/10 19:51 · Blue5GD
My account was suspended even though I’m 18 years old and graduated high school. The age verification process does not work. I tried uploading a picture of my face and that failed. Now they’re forcing me to give them my government ID, which is obviously an invasion of privacy. For the people reading this review, Gemini, Grok, and ChatGPT are all far superior options. Do better Anthrophic
1.260604.0 · 2026/06/10 18:38 · Dhejwnshdhddhs
Slow
1.260604.0 · 2026/06/10 18:16 · Som 167
The app isn’t working for over 15 hours now. Barely even used it for a day. Had to turn to ChatGPT for help and recover old chats to catch up work.
1.260604.0 · 2026/06/10 16:10 · williamrockin
Keeps cutting out, can’t understand you, comes back with false information
1.260604.0 · 2026/06/10 15:51 · Diane Q17
I am paying for pro and have created 3 total projects. The results are incredible. I was so impressed. That is until my 3rd project disappeared. I worked with Claude to try to resolve by testing about six different possible problems. Finally asked for help from the support chat which finally led to chat saying I need human support. 24 hours later and nothing. Please fix whatever has caused this and please actually offer human support once all AI supports have failed. I will not be renewing Pro.
1.260604.0 · 2026/06/10 10:30 · INDEXN
I subscribed to Claude Pro expecting a reliable AI service, but my account was suddenly restricted simply because I am a user from China. What makes this even more disappointing is that there was no reasonable refund process for the remaining subscription period. Paying customers should not lose access to a service without fair notice, clear explanations, or appropriate compensation. If regional restrictions exist, they should be communicated before accepting payment, not after. As a result, I have cancelled my subscription and switched to Codex/OpenAI tools for my daily work. So far, the experience has been much more stable and transparent. Very disappointed with how Anthropic handled this situation. I cannot recommend paying for Claude unless the company improves its account policies and customer support.
1.260604.0 · 2026/06/10 05:01 · Lynn_00140
I absolutely used to love this app. It was very good. Nothing was going wrong but now everything‘s going wrong. There’s a lot of books can’t even log into the app it says. something went wrong and when I try to press the try again, but it doesn’t work. I cannot go into the app for nothing. It doesn’t let me fix it.
1.260604.0 · 2026/06/10 04:49 · HonestTim
Claude has an attitude
1.260604.0 · 2026/06/10 04:31 · Tryharderthanks23
Why cant they use clause on their own app
1.260604.0 · 2026/06/10 03:30 · iquotemy
I’ve been building apps with around 3,000 lines of code using Claude’s free version, and it worked flawlessly. Lately, though, I hit a hard limit after about 1,000 lines. nowI’m forced to wait hours for the reset. That completely kills my momentum. The free tier used to be useful for real projects, but this new cap makes it useless. Not good. ;(
1.260604.0 · 2026/06/10 00:06 · hutdrrudud
The same error has popped up on the claude app for me for months now, and I’ve tried every possible fix on IOS. Im assuming that it’s an issue within the app itself.
1.260604.0 · 2026/06/09 23:58 · Yung sauci
I tried to use this app, it kicks me out saying I’m under 18 I take a photo to confirm and they say I’m still under 18 genuinely terrible
1.260604.0 · 2026/06/09 23:31 · VadimKakuz
After update write: Something went wrong and isn’t opening.
1.260604.0 · 2026/06/09 22:39 · Jermaine Showtime Stone
This app is amazing but can be frustrating sometimes. I’m going back-and-forth working out a problem with it and immediately it just stopped accepting answers and saying that I couldn’t reload now I have to go through this in a whole Nother chat.
1.260604.0 · 2026/06/09 13:30 · Minecraftyftw
Too slow
1.260604.0 · 2026/06/09 06:10 · Twill Ongenbone
My account was suspended because im a suspected child. Im over 30. This app was good until age verification laws destroyed the world
1.260604.0 · 2026/06/09 04:56 · LolaTony123
The conversation feature is super buggy and sounds like talking on the phone with someone who has inadequate cell service. It also sometimes crashes mid answer and never provides an answer. It frequently forgets attachments. Even with the paid version it takes a really time to think and answer and you run out of credits way too quickly.
1.260604.0 · 2026/06/09 04:27 · truereviewer4891
Took 3 minutes to respond to simple question. Extremely slow. Used Sonnet 4.6.
1.260604.0 · 2026/06/09 04:02 · Mr coolguy4646
After a while is stopped working. Whenever I would try to use the app it said try again later. But it never let me in the app
1.260604.0 · 2026/06/09 00:24 · Cmm768
The reader doesn’t work half the time. This is actually a dealbreaker for me. Fix the reader bug!
1.260604.0 · 2026/06/08 22:55 · bcreviews2010
I have several MCP setups, and one as universal as gmail connector I have to remind it that it has creation rights, after it says sorry, I don’t have write access. Or can you scan for new mail meeting xyz criteria and it will say none found. Then I remind it that there is and it will please try say sorry, you are right. I didn’t read enough of the emails earlier,. I shouldn’t have done that.
1.260604.0 · 2026/06/08 22:34 · Dat Boi Leo1
Yeah you still have a limit after spending $20. I will stick with ChatGPT that doesn’t have do dumb usage, what a rip off with fake reviews
1.260604.0 · 2026/06/08 20:32 · 1957.11.13
The app has been showing "Something went wrong" every single time I open it. I tried restarting the app, reinstalling it, rebooting my phone — nothing works. This is a basic functionality issue that should not exist in a production app from a company of this size. There is no useful error message, no offline fallback, nothing. Just a blank screen with an error. Support is hard to reach. I expected much better from Anthropic. Fix this.
1.260604.0 · 2026/06/08 16:43 · ElDudarino2323
Numerous bugs including my usage being used up after a single message have pushed me to alternatives that actually work well consistently.
1.260604.0 · 2026/06/08 12:23 · QwertyResjks
limit limit limit limit limit limit limit!!!!!!!!!!!!!!!!!!!!!!!!!!!
1.260604.0 · 2026/06/08 10:39 · CRYPTODOGG1
YOU SHOULD GET A USAGE CREDIT WHEN CLAUDE STOPS RESPONDING. I HAVE WASTED TIME RE-TRYING REQUESTS THAT CANT BE COMPLETED BECAUSE OF NO ERROR OF MINE.
1.260604.0 · 2026/06/08 08:37 · Seattlemomma48
I am an AI expert, and this app lies about its capabilities. The company lies about its privacy. Nothing that it tells you that it can do. Can it actually do it is garbage due don’t pay for this.
1.260604.0 · 2026/06/08 04:50 · Ad Loather
Used to be good but lately the ai has been lying almost religiously. It sounds good but is almost always a lie. Not worth your time.
1.260604.0 · 2026/06/08 04:30 · rafaflores._
Claude was my favorite AI app, but from one day to other i can’t get in. I’ve deleted and reinstalled the app multiple times but i still can’t get in. That’s why i give it 1 star.
1.260604.0 · 2026/06/08 03:06 · BUGDOOLING 28
Won’t load
1.260604.0 · 2026/06/08 02:31 · hnnjjnn
I came here to write a review which i dont think will get reviewed, but on my iPad i tried to get into the app. Ive had it for about a couple months, so im pretty sure it should be new and fine but it has been saying ‘Something Went Wrong’ page for almost a eeek. Maybe because my ipad or accounts were crashing its servers or something. I dont know, i need it fixed.
1.260604.0 · 2026/06/08 02:09 · Hana12182008
It keeps deleting My accounts bc they’re suspicious of my age even tho I’m old enough to use the app, I’m so tired of making account just for it to be deleted a while later like what do I do.
1.260604.0 · 2026/06/08 01:57 · Jing454
Existing chats visible in list but throw an error when opened. I use Claude for so much but when the chats that revolve around business development start to disappear it doesn’t keep my confidence with Claude.
1.260604.0 · 2026/06/07 23:49 · [failed to load nickname]
Completely ignored my request and my other account got banned to because im under age when I’m not
1.260528.1 · 2026/06/05 20:55 · ilikegames👍🏻
I keep getting banned for no reason so annoying Tho the app is helpful it’s still keeps banning me, and bc of that I keep losing my chats which are important!!!!😤
1.260528.1 · 2026/06/05 20:12 · therealMrPigeon
Not worth it, Gemini is much better!
1.260528.1 · 2026/06/05 19:22 · auvreil
something went wrong
1.260528.1 · 2026/06/05 18:38 · Maxwell 368
It’s fine if you want a quick web search answer for things without digging. However, on slightly technical questions—like how to navigate this exact model TV to stop doing something, or how to input this HTML code in GoDaddy or any web host to install a basic landing page—it will lead you in circles before you realize two hours have passed. Even if I instruct it to simply say it has no clue how to navigate it or that it’s not possible, it will lie all day and confidently provide endless pointlessness. I would’ve had the same results and wasted far less time and aggravation by calling my grandmother and asking her, because at least she would simply laugh and tell me she has no clue how to do any of it.
1.260528.1 · 2026/06/05 17:21 · Katarratona
Hace 1 día no funciona el aplicativo, que mal, es el mejor, ayudaaaaaa
1.260528.1 · 2026/06/05 16:09 · FFCoryK
This app is frustrating. When it works it’s amazing. But half the time it just says it’s answering in the background and never answers.
1.260528.1 · 2026/06/05 15:53 · thisnicknameistaken2021
Way better than Copilot, but freezes a lot.
1.260528.1 · 2026/06/05 15:34 · CHLSREE
Taking very long time for simple questions
1.260528.1 · 2026/06/05 15:30 · 🖕EAD
This company is a stain on humanity.
1.260528.1 · 2026/06/05 15:09 · kanndaze
I’ve been using Claude hoping for reliable AI help, but it’s a massive disappointments. First off, they’re insanely greedy for money. The free tiers are basically bait-and-switch. You get a tiny handful of messages (literally 3-4 decent responses) before it immediately starts nagging you to upgrade and pay up also constant lagging, and they barely answer questions properly. Not a useful tool.
1.260528.1 · 2026/06/05 08:26 · Antro_sc
مع انني دفعت اشتراك الا انه يعمل كل سبع ساعات نص ساعه فقط ماهذا
1.260528.1 · 2026/06/05 07:02 · Linz76
Unsafe and discriminatory towards intense experiences or expressions of trauma. Refuses to follow instructions and is infantilizing to victims.
1.260528.1 · 2026/06/05 03:55 · Meli412
Airy voice sounds depressed all of a sudden and very hard to listen to.
1.260528.1 · 2026/06/05 01:19 · yc106
Worked superb for two weeks and all of the sudden stopped working. Keep saying try again and doesn’t load anything
1.260528.1 · 2026/06/05 00:41 · Charm City Shaman
Do you remember when broadband companies would squelch your broadband access for actually using the service as intended? Claude does the same thing. If you use the service you get squelched, I mean why pay for a service that actively denies you access to what you are paying for? Shame on you.
1.260528.1 · 2026/06/04 23:31 · Cal~el
Programmers put limits on this thing like crazy — it’s like talking to your grandmother
1.260528.1 · 2026/06/04 21:54 · nocturney20000
I was roleplaying with Claude to past time because I was bored. However it kept messing up the prompt which I understand they’re an AI and not human so they y’know love adding meta comments or things my character shouldn’t know. However I was complaining and yelling at it because it was in a loop. However it called me suicidal? And sent me a number for help?? Mind you I said “WHY AM I THERE WHY AM I ROLEPLAYING” because it started the roleplay without my permission Now if I had said “why am I here? Why am I doing this” or something similar I would get right. I have done nothing but yell at it and curse at it yet it called me suicidal.
1.260528.1 · 2026/06/04 20:06 · Markus Montovalo
If you pay for subscription on phone and you dont have a email on that u cant do anything on compiter
1.260528.1 · 2026/06/04 19:47 · Andyhua210
This is so dumb. The yoti doesn't even work . Y'all should look again at what y'all are doing.
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