TouchTunes: Jukebox Music icon
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TouchTunes: Jukebox Music评价分析

TouchTunes Interactive Network · 更新于 2026/06/16 02:36

本页基于 App Store 用户评价缓存生成,面向产品分析、竞品研究和搜索引用场景,保留评论证据并用 DeepSeek flash 提炼可行动信号。

App Store

缓存评论

160

差评占比

36%

好评占比

63%

模型

deepseek-v4-flash

摘要

TouchTunes整体评分虽达3.56,但负面评价占比35.6%,主要集中在新版本引入的动态定价和价格上涨,导致大量用户流失。用户普遍抱怨歌曲未播放、被跳过以及歧视性问题,同时正面用户称赞其便捷性和氛围控制。产品面临口碑两极分化,机会在于优化定价策略和提升播放可靠性。

Problem

核心痛点

3

动态定价过高

新版本引入动态定价,部分歌曲费用飙升,用户认为不划算。

8 credits to play my song? Absolutely insane. Dynamic pricing is a scam.

歌曲未播放或跳过

付费后歌曲不播放或被他人跳过,用户感觉被欺诈。

Waste of money if music won’t play. Lost 20 credits due to skipping.

应用Bug与体验差

新版本出现无法选择州、下载失败等基础问题,影响使用。

Can’t select state to continue to using the app. App won’t download.

Opportunity

产品机会

3

优化定价透明度

提供明确的定价规则和固定价格,降低用户不满。

More songs in queue should reduce price. Dynamic pricing is ridiculous.

保障播放承诺

确保付费歌曲完整播放,或提供未播放自动退款机制。

I go home without hearing the songs I paid for. Refund if not played.

增加音乐多样性

纳入更多小众及非英语音乐,满足多元文化需求。

No songs in Darija, 95% of black artists blocked.

Strength

正向信号

3

氛围控制受好评

用户享受用手机控制酒吧音乐,提升社交体验。

secretly controlling the vibe of the entire bar from my phone.

客服响应积极

部分用户称赞客服会重新补偿积分,服务及时。

Customer service has always been so responsive. They recredit me.

音乐选择丰富

正面用户认为歌曲库大,能满足多数需求。

The music selection is huge. Best jukebox app ever.

Audience

用户分层

3

酒吧常客

经常去酒吧并希望主导氛围的用户,对价格敏感。

I have an hour to spend in my favorite place. Spend hard earned money.

派对组织者

喜欢在社交场合播放特定歌曲,重视播放可靠性。

Fast pass for my entrance music to bars. Wants songs to play.

音乐偏好小众群体

寻找特定语种或非主流曲目的用户,因曲库不足失望。

No Moroccan artists, 95% of black artists blocked.

Risk

版本风险

3

4.13.1负面集中

该版本平均评分仅3.39,大量投诉价格和播放问题。

4.13.1 average rating 3.39, many 1-star reviews about pricing.

动态定价引入4.9+

从4.9版本开始出现动态定价投诉,版本更迭未解决。

4.9.0 user: 'Surge pricing introduced.' 4.12.0 continued.

旧版本功能退化

新版本取消了播放列表同步、忠诚积分,引发老用户不满。

New app doesn’t keep any songs. Weekly credits stopped.

Action

行动建议

3

重新评估定价模型

取消或限制动态定价,提供固定价格选项。

大量1星评论直指价格暴涨,动态定价是核心痛点。

实施播放保障政策

对未播放的歌曲自动退款或返还积分。

用户投诉付费后歌曲不播放或中途被切,如'Lost 20 credits'。

修复关键Bug

紧急修复无法选择州、无法下载等入口问题。

多条评论反映新版本无法选择州、无法下载,影响首次使用。

评论证据

80 条精选样本

No longer worth it

4.13.1 · 2026/06/14 08:50 · some one you dont know.

1

They raised prices, took away the perks for being loyal, and removed songs. A once decent app is absolute garbage now and they should be ashamed.

Not the best

4.13.1 · 2026/06/14 05:43 · Ale18999

2

Not the best, payed for my songs 30 min ago and they don’t play it not fair

.3?

4.13.1 · 2026/06/13 04:23 · /Skywalker\

1

Having the songs cost a . Something is absolutely dumb I have to spend a more money cause I am .3 credits short?

Expensive and allows people to skip your plays.

4.13.1 · 2026/06/08 22:33 · Disappointed with TouchTunes

1

I have an hour to spend in my favorite place and no one is playing music on the jukebox. So, I spend hard earned money to play some music to make my hour there more enjoyable, support the business, and hopefully help others have a better time too. Someone else decides they want to hear some awful nonsense music, and jump in front of my songs in order. The TouchTunes system allows that and my hour runs out. I go home without hearing the songs I payed to hear. They weren’t cheap either. TouchTunes is a dud.

Variable pricing is ruining the app

4.13.1 · 2026/06/08 02:22 · TheMagicBean

1

Incremental price increases are a lame money grab. More songs in the queue should reduce the price since I’m less likely to actually hear the song I play. Charging more when there are songs lined up disincentives using this app.

Can never purchase with cc

4.13.1 · 2026/06/06 23:59 · john ioven apple

1

Always have to reinsert my info

good but greedy lol

4.13.1 · 2026/06/06 15:33 · user11245

1

just like every other app you can never just earn things from referring a friend and having them log in i contacted support bc i really wanted to play a song at apple bees but of course once support talked to me THERE they told me my friend that was referred needed to purchase something

Ripped off

4.13.1 · 2026/06/06 06:24 · Bill Roloff

1

Was charged the same rate, the new credit system works on decimals that rip you off

Music doesn’t play

4.13.1 · 2026/06/05 18:00 · $$$$$$$$$$$$$$$:):)

1

Waste of money if music won’t play

selections superseded by others

4.13.1 · 2026/06/05 05:39 · Neigh - neigh

1

others willing to pay more credits for their selections will supersede your selections, sometimes all night. so annoying. not worth it on a busy night.

Gotten too expensive

4.13.1 · 2026/06/04 18:49 · Mircotransactions

1

Used to be priced decently but it’s got up so much especially during peak hours.

Racist

4.13.1 · 2026/06/04 04:20 · Mikloesk

1

They paused the jukebox because I was playing Mexican music that feature should be removed

F.U.

4.13.1 · 2026/06/03 21:31 · barmeat

1

Raised your prices. Last time I put money in

App Won’t Download

4.13.1 · 2026/06/02 20:51 · ZWayneT

1

The app will not download after resetting my phone and all.

Too expensive

4.13.0 · 2026/06/01 00:20 · Brian Craycraft

1

Too expensive

dynamic pricing

4.12.1 · 2026/05/30 23:43 · lickmage

1

ridiculous and stupid addition to what was a great service

Raised their prices

4.12.1 · 2026/05/30 01:40 · Angrytouchtunesman

1

Songs are way too expensive now. Thanks Joe

This is stupid expensive. I feel like such a tool.

4.12.1 · 2026/05/29 01:23 · I'm officially my dad

2

You saw my title bruh

Song Choice

4.12.1 · 2026/05/27 20:59 · He’ll Billy

1

Still so many missing songs?

Faulty queue

4.12.0 · 2026/05/25 00:56 · Davey Sr

1

If you like black music, don’t bother. Very discriminatory on any bar’s end Haven’t heard a single song that I’ve queued up and I’ve queued up four song so far. I understand that it’s up to the bar on what music gets played, but if that’s the case, I should get refunded if my song doesn’t play

Wrong song

4.12.0 · 2026/05/24 17:25 · Mswe211

1

Was playing out in the streets by Bruce Springsteen and it put up out of the street by Blondie. Not happy.

New price update

4.12.0 · 2026/05/24 03:36 · AndyruisaPigRat

1

New price update is not an improvement. 8 credits to play my song? Absolutely insane. Dynamic pricing is a scam through and through, and the world is worse off for it.

Used to love it….

4.12.0 · 2026/05/23 23:09 · Seansey63

1

TouchTunes seems to be requiring more and more information to use the app. I have been using this app for a long time without all of this information. Why now. I won’t be using the app anymore.

New pricing

4.12.0 · 2026/05/22 23:19 · Snookmonk

1

New pricing system sucks. I have to pay extra just because one song is ahead of me and none in the queue. BS

Stop updated the app and making it worse.

4.12.0 · 2026/05/20 21:49 · Competence1

1

Why is it everytime this app get updated it literally just more and more silly? Like leave it alone?

Tenths

4.12.0 · 2026/05/19 02:25 · Snurd 1

2

I have a .8 credit. Cool, but I need to figure out how to get a.2 credit to make it work. 🤓

New Bug

4.11.1 · 2026/05/17 19:51 · princesskarley

1

Can’t select state to continue to using the app. Try selecting it and doesn’t work.

Got GREEDY

4.11.1 · 2026/05/16 07:21 · ROBB1213

2

When I first started using this app it was 1 coin and maybe 2 or 3 coins to fast pass your song. Now it seems like they’re taking advantage of their consumer; although supply and demand rules apply.

No weekly credits

4.11.1 · 2026/05/15 23:17 · karla's account

1

Why have i stopped getting credits

Faulty update

4.11.1 · 2026/05/14 22:18 · HubertF

1

Always worked … since the new update … need to enter info - state input is not working - therefore can’t access at all - annoying

Complaint: Stop blocking black artist

4.11.1 · 2026/05/14 18:51 · Noholdingmeack

1

Why you block 95% of black artist but less then 1%, black artist profit more than majority of music sales.

They revoke your music tokens

4.11.1 · 2026/05/14 00:58 · IanBaehr

2

One day, I do have tokens. The next I don’t. I bought a lot of them. Bought credits expire? That’s not a business strategy that’s theft.

You don’t get to choose

4.11.1 · 2026/05/12 05:21 · Youngweezy42314

1

I chose two songs. Paid for both to be the next song up. Waste of money. The two songs I chose were not played within 3 hours. I queued them to be the very next song. I was at the establishment that the TouchTunes recognized, but they never played the songs I had requested. An absolute waste of money. I truly don’t understand how they stay fully operational. Must be idiots like me that choose to believe in a product that advertises to work as they say they should. I love music and I love the idea that TouchTunes represents. But the execution is flawed. Please let me know if I am the one who messing this up. It can’t be that hard.

Where’s my favorite song?

4.11.1 · 2026/05/11 23:03 · lazyfahq

1

The One by Colonel Tom Parker?

25 minute BS

4.11.1 · 2026/05/10 02:50 · Sharpdressedmab

1

What ever type of song Alice’s restaurant massacre should be removed. I paid money to listen to a song and someone to play that with fast pass was dumb

Getting to expensive

4.11.1 · 2026/05/07 05:09 · Brookham

2

A favorite song is now 9 credits.

DYNAMIC PRICING, HIGHER COSTS!

4.11.0 · 2026/05/03 22:03 · chillwiththenicknamesapple

1

They’ve added dynamic pricing to the model now, some songs are 2x the cost and some are 3x OR MORE!! This is clearly extortion, and more pathetic greedy company antics. Do better.

Dumb wheres qa

4.10.0 · 2026/05/03 02:30 · kleinsbottle

1

Downloaded again after awhile, it wants me to verify on my tablet. Im at the bar dumb dumb, why not my phone!

My touch tunes experience

4.10.0 · 2026/05/02 04:21 · RuggedSpudd

2

It’s pretty good

Songs keep getting skipped

4.10.0 · 2026/05/01 23:34 · Big peckers

1

I play a song and someone skips it. I’ve literally lost 20 credits

Not that may songs!!

4.10.0 · 2026/04/29 23:45 · Frendedz

1

They don’t have 9/10 songs! Not worth it.. keep your money

No songs in Darija?

4.10.0 · 2026/04/28 01:26 · CANTHISBEMYNICKNAME?!!!!!!!

2

I wanted to play Moroccan artists' songs at my favorite bar but this app doesn't have any song in Darija, let alone Moroccan artists' songs. I submitted requests weeks ago and nothing. Makes me feel pretty sad and unrepresented

Where’s the refund?

4.10.0 · 2026/04/27 05:22 · Customer taken advantage of

1

I don’t care what the Terms say, if you allow people to pay quadruple to keep pushing their songs to the top of the queue that’s fine. But whatever songs don’t get played because the bar closes are 2am should be refund. Warning me of that risk in your Terms only gets you out of legal trouble, more moral judgement. It’s wrong that you keep the credits even though the bar shuts down. You cashed in already from people paying 8 tokens to skip the queue. Fine, whatever, just give the rest of us that never heard our song BECAUSE THE BAR CLOSED our credits back. Not even our money, just the credits. This app is corrupt.

$7-12 plus 1 bonus

4.10.0 · 2026/04/26 12:36 · Eguccolipsitt

1

I only got 12.. so ya lied

Overpriced

4.10.0 · 2026/04/26 04:07 · nodykes

1

7!!! Credits to fast que ONE SONG… absolutely insane. Just bring headphones atp.

Not Worth It

4.10.0 · 2026/04/26 03:41 · Andrew Stephens 43

1

Shame that it automatically queues songs behind the jukebox and costs twice as much by default. Pushes the fast pass which costs more to do the basics. Shame.

Demand prices suck

4.10.0 · 2026/04/24 22:23 · newportnews23

1

Demand prices suck

I don’t want to play this?

4.10.0 · 2026/04/21 09:19 · Saxbro25

2

I want to skip a song that I played to get to the next one. Please fix that!!!

touch tunes

4.9.0 · 2026/04/19 00:33 · gutezrus

1

love it

Not Rick rolling, but denied

4.9.0 · 2026/04/18 05:00 · Queen_Hyrule

1

I like the song never going to give you up. I want to play it. It freaking skipped the TWO times I fast tracked. I like the freaking song. I am not Rick rolling. Give my bloody money back if you won’t play it.

Long time user

4.9.0 · 2026/04/18 02:02 · BlaineBlaine756

1

The app use to be great I had all of my songs saved. The new app doesn’t keep any songs. Y’all already know that though. You hate me and my music and you just want me to go away

Fraudulent

4.9.0 · 2026/04/16 23:58 · Dai_J

1

Has taken my money twice without playing the music I paid for

New version sucks

4.9.0 · 2026/04/16 20:32 · bschultz85

1

Bad

Shenanigans

4.9.0 · 2026/04/12 00:04 · Nyckname 88

1

Paid more to get a song played, it played but then cut off less than half way thru

Limited

4.9.0 · 2026/04/10 00:43 · Anonymous Charm

2

TouchTunes got 10 versions of songs nobody asked for, but not ‘Long Hair Red Bottoms’ by Trina. That tells me everything I need to know about the music selection.

Eh

4.9.0 · 2026/04/09 22:03 · Hail the Gooch

1

Need more of the current popular songs… quit being stingy like my Ex

Surge Pricing

4.9.0 · 2026/04/09 01:24 · yeet2211

1

I’ve loved TouchTunes for years and have spent a lot of money on credits over the years. This last week they introduced surge pricing. I will be uninstalling the app and recommending to the bar owners that they get rid of TouchTunes(as I know they get no extra money from overinflated song prices due to demand). TouchTunes is money gouging and trying to get every cent they can from customers and bar owners. Do not recommend installing if they keep surge pricing around.

TT… F yeah!

4.13.1 · 2026/06/15 00:06 · Badonkadonk 00

5

5 stars. TouchTunes has turned me into a jukebox gremlin. I can be sitting quietly in a corner booth, secretly controlling the vibe of the entire bar from my phone, and nobody has any idea. The app is easy to use, the music selection is huge, and it’s become part of every night out. Sometimes I even browse nearby jukeboxes from home just to see what’s playing. If you love music and people-watching, this app is dangerously entertaining.

Gay

4.13.1 · 2026/06/14 23:34 · Samuel Joseph93

5

In a good way

Touch tunes

4.13.1 · 2026/06/14 21:45 · ssgsue13

5

This is a great site. You can such a variety of music!!! It’s awesome

Fun

4.13.1 · 2026/06/14 21:21 · Wendal226

5

Love this app

Do this!

4.13.1 · 2026/06/14 03:37 · ACMFingDC!

5

Show off your jukebox domination!

Fun times

4.13.1 · 2026/06/14 02:42 · brandon a miller

5

When you can sing along with your friends and reminisce can be loads of fun

Simple

4.13.1 · 2026/06/13 20:10 · Auburn 83

5

Easy Peasy

Expanded lists

4.13.1 · 2026/06/13 17:13 · NoviceGolfer

3

App is fine. Needs a better search option. Don’t seem to have a genre search. Which would be great to find lost songs of our past

Neat

4.13.1 · 2026/06/13 04:18 · Amber Vermillion

5

Cool and stuff

It works

4.13.1 · 2026/06/10 23:24 · Ray733$

5

It works the way it should.

Fast pass

4.13.1 · 2026/06/10 21:23 · Kelley6002

4

Charge too much for fast pass. I play fast pass for my entrance music to bars I go to. It went significantly a year ago, did it not?!

Love

4.13.1 · 2026/06/10 06:11 · random ashlee

5

My favorite jukebox

!!!!!

4.13.1 · 2026/06/10 01:56 · MackHart

5

My fav at the bar

I love it

4.13.1 · 2026/06/10 00:57 · L.Malvo

5

I play Crash Test Dummies SO MUCH

Excellent app

4.13.1 · 2026/06/08 20:46 · John Boy’s View

5

So easy to follow so easy to select what else can I say?

The best

4.13.1 · 2026/06/07 20:06 · Björn Giorno

5

Game changer

Love it

4.13.1 · 2026/06/07 02:40 · momo melly

5

The best

WOOOOOOO

4.13.1 · 2026/06/06 23:26 · ARJ34

5

WOOOOOOO

Love the app

4.13.1 · 2026/06/04 20:28 · Fi$ty $ize

5

Worth getting it to save from getting money jammed or lines

Where are the one credit songs???

4.13.1 · 2026/06/04 20:19 · STOPTHEFEAR

5

Wish they had one credit songs. Or happy hour deals

🤙

4.13.1 · 2026/06/04 05:51 · I’m a Richard

5

🤸‍♀️

i’m peeing my pants

4.13.1 · 2026/06/03 05:03 · P40444

5

i’m peeing my pants

Best jukebox app ever

4.13.0 · 2026/06/02 07:48 · Badsongcrusher

5

I have never had any issues. Customer service has always been so responsive. If I make a mistake like a dummy, they recredit me and continue to provide incredible service. I like the feature of being able to name your profile so everyone knows who the just skipped all their songs. Badsongcrusher

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