更新导致设备无法使用
用户反映更新后出现网络超时、登录失败、录制按钮失效等严重问题,设备变砖。
Latest update now hangs on network timeout error.
深眸远智(南京)信息科技有限公司 · 更新于 2026/06/19 03:24
本页基于 App Store 用户评价缓存生成,面向产品分析、竞品研究和搜索引用场景,保留评论证据并用 DeepSeek flash 提炼可行动信号。
缓存评论
152
差评占比
53%
好评占比
34%
模型
deepseek-v4-flash
XbotGo App 整体口碑不佳(平均评分2.54),负面率达52.6%。核心矛盾是每次更新都引入严重问题,如网络超时、登录失败、设备变砖,导致用户无法使用。硬件自动跟踪能力被部分用户认可,但软件更新频繁破坏核心功能,用户忠诚度受损。产品机会在于重建更新质量、恢复被移除功能、移除水印。
Problem
用户反映更新后出现网络超时、登录失败、录制按钮失效等严重问题,设备变砖。
Latest update now hangs on network timeout error.
所有视频强制加入XbotGo水印,用户认为付费后不应有品牌水印。
Forcing me to have the XbotGo logo in every video is an instant dealbreaker.
自动跟踪在篮球、冰球、足球等场景中经常丢失目标,尤其拥挤场地。
Tracking is trash. Need to improve a lot.
最新更新移除了计分板颜色选择、iPad控制、快速合并等实用功能。
The new update locks the colors for the scoreboard and your limited?!
蓝牙连接不稳定,远程遥控在比赛中自动断开且不易重连。
The remote disconnects every game and doesn’t automatically reconnect.
Opportunity
建立严格的QA测试,避免出现网络超时、登录失败等阻塞性问题。
Ever done QA? Sign in with apple doesnt work.
提供水印移除选项,满足付费用户对无品牌视频的需求。
Forcing me to have the XbotGo logo in every video is an instant dealbreaker.
恢复团队颜色选择、iPad控制等用户依赖的功能。
Can no longer use an iPad to set a scoreboard.
针对足球、篮球、冰球等优化跟踪,减少丢失率和误跟踪。
Poor tracking of hockey - tends to get confused.
优化iPad版布局,支持全屏预览、区域映射等。
Would Love to see app that supports the iPad.
Strength
用户认为硬件性价比高,自动跟踪在多数情况下工作良好。
Best Value Out There. Great functionality.
内置计分板和标记功能方便制作集锦,受用户欢迎。
Real-time embedded scoreboard and timestamps are useful.
部分日本用户给予4-5星,认可基本功能和易用性。
基本性能は及第点。子どものサッカー撮影に使用。
多次更新后跟踪精度逐步提升,有用户表示满意。
アップデート毎に精度上がってる。
Audience
为孩子足球、篮球比赛录像,追求性价比,对跟踪可靠性敏感。
I use it for soccer and basketball games for my kids.
需用于比赛回放、战术分析,关注视频质量和后期编辑。
Team has benefited from reviewing games and improving.
现有跟踪模式不适配,希望优化特定运动追踪。
Doesn’t track lacrosse well.
对中文客服有需求,认可产品但提出本土化改进建议。
日本語環境では唯一無二。
Risk
此版本大量用户报告网络超时错误,设备完全无法使用。
Network Request Timeout error. Can’t record or do anything.
更新后无法登录、录制按钮失效,问题集中爆发。
The camera button doesn’t work anymore because of the update.
移除计分板颜色自定义、iPad控制,引发用户强烈不满。
New update locked colors for scoreboard and removed iPad control.
更新后遥控失灵,相机转向墙壁,跟踪失效。
Latest update made my remote quit working. Camera faced wall.
Action
立即排查v4.1.1及后续版本的网络模块,发布热修复版本。
大量用户因网络超时无法使用,反馈集中于2025-11至2026-06.
在下一个版本中恢复团队颜色选择器和iPad远程控制。
用户强烈呼吁恢复被移除的计分板颜色选项。
对每次更新进行内部alpha测试,避免阻塞性问题推向用户。
每次更新都引入新bug,用户被迫成为小白鼠。
在设置中添加“去除XbotGo水印”选项,或提供付费移除。
用户付费购买硬件后仍被强制加品牌水印,强烈抵触。
针对冰球、曲棍球等快速运动调整跟踪算法。
Poor tracking of hockey, tends to get confused by referees.
Unknown · 2026/06/14 09:54 · Bobby Betts
Developers keep on pushing updates that break functionality or make it worse, can’t choose full range of colours anymore for instance on the score board.
4.4.4 · 2026/05/31 02:00 · Upset user 55769
Why do companies love to ruin good things? The new update locks the colors for the scoreboard and your limited?! Absolute garbage thankfully I’m under the 30 days this is going back!
4.4.4 · 2026/05/26 23:04 · Falc0n2u
Newest app update is terrible. Cannot track lacrosse anymore, camera kept turning back to center. They also updated the scoreboard and removed majority of the colors. Why remove white?
4.4.4 · 2026/05/24 03:31 · IfYouDontKnowNowYouDo
The auto tracking and auto zoom is lackluster with Falcon. Until that is fixed I will only rate this product 1 star due to the missed moments you are guaranteed to have.
Unknown · 2026/05/23 14:51 · 特不爽!
视频为什么变成一次只能分享一个? 哪个智障想出来的?越来越变垃圾了
4.4.3 · 2026/05/17 12:16 · Karolita1184
Can no longer use an iPad to set a scoreboard. Set the boundaries or anything. Clear step backwards. Developers obviously don’t use the app just push worthless updates that make it harder to use.
Unknown · 2026/05/04 00:31 · momorikaanqieluodi
不要把产品搞得复杂,你想想苹果手机等那些手机,录制视频都是点击就停止了,。不要滑动停止录制,无法停止了
4.4.3 · 2026/05/03 02:20 · ThundrStache
The XbotGo hardware is at best an 85% solution on a good day, but 70% on a bad day. They use a heat map based model to track the players and the gimbal follows a centroid of the players. When it play it is good enough most of the time, but it will lose tracking during stoppages and substitutions. The fix was manual adjustments that were easy using the second screen feature and also had a scoreboard you could control. The latest update killed that. The manual remote disconnects every game and doesn’t automatically reconnect. The only option now is to pause recording, let it reset, and hope that it tracks again. Until they fix it, I would not buy XbotGo. It’s so bad our team is about to switch to Trace or Veo.
Unknown · 2026/05/03 00:22 · skrill-tamer555
Purchased based on advertised capabilities (full price, not beta or kickstarter). Terrible tracking. No improvement with updates. Still can’t live stream reliably. Expensive mistake that has been shelved in the hope they might get their act together eventually.
4.2.0 · 2026/01/11 01:29 · Theurn
The latest update made my remote quit working. During the game the camera would be completely turned around facing a wall instead of tracking the players. It also would not allow me to use the remote to tag portions of the video. First time o have had issues.
4.1.2 · 2026/01/03 19:08 · PL-
The app is riddled with ads and unnecessary video blocks. The app will not keep you log in and have to login after every use. Just make an app that works without the other stuff. It’s not like the camera is free. You paid for it already remove the unnecessary sales and videos and make the app more friendly.
4.1.2 · 2026/01/03 16:33 · Shqiptr
Forcing me to have the XbotGo logo in every video is an instant dealbreaker. However great the product may be, I will never use it until they add the ability to remove the watermark.
4.1.2 · 2025/12/07 19:46 · Ninjaneedsajob
Every time you update, it bricks the entire device. i didnt want to update it but it required me and i couldnt use it. buy something else….
4.1.2 · 2025/12/03 00:37 · DianaJean7
The camera button doesn’t work anymore because of the update.
4.1.1 · 2025/11/29 12:48 · Shskeudnd
Sign in with apple doesnt work doesn’t even come close to working but it’s released?
4.1.1 · 2025/11/22 15:14 · Team Videographer
The latest update removed the devices tracking ability and it will no longer track anything. Older version worked for years. New version doesn’t.
4.1.1 · 2025/11/15 15:36 · J5898
Lost a recording today because their cloud servers were down when the match started. Unacceptable for a device that touts no cloud/subscription required. Trace Cam has its faults but it requires zero service or internet connection to record a game.
4.1.1 · 2025/11/09 05:40 · Sunshine KG
Love this technology and I hate to have to write this review. Ever since the update it will not allow me to record or go live. It spins on data transferring. Over and over and over again. Please fix.
4.1.1 · 2025/11/08 19:46 · Claudiocavalcanti
I can connect to the device. But it says network request timeout and I can’t record or do anything. It wasn’t clear to me that I can’t use my device with no internet connection. That’s ridiculous. The device should never depend on a connection other than to the phone to work.
4.1.1 · 2025/11/08 19:21 · B -____-
I’ve had this camera for almost a year and it worked great up until now. I can’t even update the firmware. It’s completely worthless at this point. When will a fix be available?
4.1.1 · 2025/11/08 19:21 · DragonLadyAZ
Whatever update they pushed has turned our $600 camera & stand into a piece of junk, you can’t clear the network timeout error no matter what you try. Before this push, the Chameleon was GOLD and our soccer team recommended it to everyone. Please fix the app!!
4.1.1 · 2025/11/08 19:08 · BballEnthusiast117
Was impressed with the whole system prior to a recent update/issue with Network Request Timeout in the app. Missing big games/recording opportunities unfortunately.
4.1.1 · 2025/11/08 15:46 · Sippitch
Has a network time out so you can’t activate the recording. Customer service doesn’t work on weekends so can’t record games. Happened multiple times.
4.1.1 · 2025/11/08 15:01 · cmzhhhh
Latest update now hangs on network timeout error
4.1.1 · 2025/11/08 14:54 · opinionatedlady29
get device. but can’t use it. fix the app
4.1.1 · 2025/11/08 00:22 · ChrisB_golf
App won’t update firmware. Constant bugs. Just useless.
4.1.0 · 2025/11/03 23:28 · 56bop
Hard to set up
4.0.1 · 2025/10/20 04:28 · 7{632~……
The app won’t record. 不能录像了
4.0.1 · 2025/10/10 21:56 · eggheadsherpa
I just bought a XbotGo and the iOS app won’t let me record, so it’s basically worthless. I hope they post an update soon or I will return the device for a refund.
4.0.1 · 2025/10/09 17:10 · iByrdMan
The new update has rendered the device completely unusable.
4.0.1 · 2025/10/06 17:36 · Y0urF8
When I first got it i would say it tacked about 85% of the time. Sometime during a hot summer tournament the soccer mode stopped tracking. I submitted video and a ticket, but could submit enough info to get fixed
Unknown · 2025/10/05 03:36 · Nghonest
一直收唔到電郵認證
4.0.1 · 2025/10/05 03:01 · NOBSDRE
New update brought on connection issues. Can’t even use the camera now!!
4.0.1 · 2025/10/05 02:56 · Wpbk11
After the last update, my app is not working at all. I can’t login or even record. Everything is grayed out and I keep getting Network Request Timeout. I’ve followed all of the troubleshooting instructions.
Unknown · 2025/10/05 02:42 · iOS_32
Ever since the update to 4.0 I have had nothing but problems. Won’t even let me login anymore.
4.0.1 · 2025/10/05 01:48 · Sabiva
The app was good before update today i couldn’t even use the device to record, stating network request timeout, no function at all. At this point app not working.
4.0.1 · 2025/10/05 01:46 · wittija
App continues to give Network Request Timeout error. Device is totally unusable at this point. Hopefully a new update is released soon.
4.0.1 · 2025/10/05 01:01 · AintNoRestForTheWicked
My chameleon has essentially become a brick. Can’t log into the app. Network error keeps popping up. App is not responding and you can’t use the chameleon without the app.
4.0.1 · 2025/10/05 00:44 · AlexRiquelme
All of a sudden you can’t log into the app. Says network timed out error
4.0.1 · 2025/10/04 23:41 · glover98
When you spend as much $ on a camera assist device, not even a camera, all you expect is that it works. Network has been down all day with no updates or social media explaining the resolution. You can’t even have the assist work without the network. So it’s just a brick now. Do not waste your money and look at one of the many other options. This is junk, Do Not Buy
4.0.1 · 2025/10/04 19:45 · ndgiglio
Just get a "network timed out error" every time I open the app. Cannot watch my son's game. Disappointing. This should be fixed asap if you want people to continue to utilize this app- I see many have the same complaint.
4.0.1 · 2025/10/04 18:49 · Sage_78
The latest update is broken. Not only is the UI terrible now I keep getting network issues that I can’t even log off to try to log back on. Mirroring doesn’t work and neither does live streaming. Even the remote has issues with the new update. If you have an older OS, keep it. Do not update to newer OS. This is becoming a waste of $600 I spent on this for the chameleon, tri pod and umbrella. For now DO NOT BUY.
4.0.1 · 2025/10/04 18:38 · JoseRoli
I’ve been over 2 hours trying to set it up and the app doesn’t log on and no where to find customer service
Unknown · 2025/10/04 17:09 · Mr. JayJones
We got this thing recently and there’s nothing but problems with it. It glitches and lags like crazy. Camera sometimes gets mixed up when tracking the play. The app itself is terribly designed. It barely loads, it keeps saying “network request timeout” and my wifi and cellular data is not the problem. Whatever update they did recently seems like it broke the system. Truly disappointing. If I knew of another AI tracking system I would jump ship in a heartbeat.
4.0.1 · 2025/10/04 15:59 · Tyler.Rasmussen
Worked great previously, but now it won’t kick into the recording mode, and continuously claims a “network timeout.” Can’t tell if it’s broken or an intentional change. I used to record on a second phone not connected to a cell provider… maybe they changed it now? Not sure, but wouldn’t recommend at this point.
Unknown · 2025/10/02 21:56 · Cossins de Calis
Très cher peut pratique échappe souvent sont but et vous devez réinitialiser a déconseillé depuis qui j’ai mis cette version plus rien ne fonctionne .
4.0.0 · 2025/09/28 15:18 · Ourulz88
This is the only way I can figure out how to contact you guys the latest firmware update that was pushed to the Xbot Go chameleon is completely broken. The live streaming feature the players are twitching around all over the field no matter what Internet service. I’m on whether it’s Wi-Fi or my phone service and the controller will randomly just disconnect and not reconnect to the Xbot. Please push a new firmware update. Otherwise, before this, the Xbot was really great.
4.0.0 · 2025/09/27 13:34 · Jjjcow
I can not log into the app. It asks for a verification code and when I request one says it was sent. I never received the code. I tried several different emails as well. It doesn’t give me the option to enter my password only a code.
4.0.0 · 2025/09/27 05:07 · Ykismaster
Won’t let me log into account can’t even use anything besides recording
4.0.0 · 2025/09/27 02:39 · RBrown19293846
Can’t even sign in with the recent update. Keeps asking to send a code to my email that hasn’t ever showed up. Missed my kids entire game trying to figure out how to sign in… which never happened.
4.0.0 · 2025/09/24 22:57 · hxffyfdvg
Since doing an update in Sep’2025, it no longer works with the gimbal. Please fix asap!!
4.0.0 · 2025/09/22 12:21 · Shrader12
Please put more developments into American football mode. Pan isn't fast enough for big plays and zoom is insufficient when unit is set up at midfiels and the play is inside the 30yd line. New update loses remote connection very easily as well.
3.8.5 · 2025/07/18 14:20 · Cruz2348
Terrible product the actual product records very slow don’t waste your money
3.8.0 · 2025/04/27 21:37 · Brent P5
I was really loving the camera and the app but am really disappointed in the new mirror requirement for adding the score. I wish I could go backwards a version.
3.8.0 · 2025/04/26 02:11 · Hala M13
Live streaming stopped working after updating to latest version. Please fix it.
3.7.1 · 2025/04/12 16:54 · Max vornic
Not following losing activity on the field
3.7.1 · 2025/03/31 17:53 · KatiePerasso
Doesn’t track lacrosse well misses most things and this is on the smaller field. Tried to ask questions about calibration but there is no help just AI generated responses about where to set up the chameleon. It is supposed to track the ball but it cannot. Even if you turn the base it’s on manually to point at the ball it will turn itself away from it.
Unknown · 2025/03/17 11:25 · 蹴師
動画撮影を行っても、データが壊れてる事が多発。特にアプデした後は注意が必要。また、リモコンもオモチャのような作り。電源のオンオフもままならないので、長押しをしても起動しない。撮影したいタイミングでオフになってる事があるので、使用し辛い。アナログのスイッチボタンがあれば良かった。色々とアプデされているので、今後に期待したい商品ですが、現状は星2止まり。
3.7.0 · 2025/02/23 12:28 · Alex’s iMac
Not pleased with this app not working
3.6.1 · 2025/02/07 02:18 · Vdub-50
Won’t stay connected to my phone via Bluetooth. When is connected, no tracking happens.
Unknown · 2025/02/07 00:17 · Daddywifi
Poor tracking of hockey - tends to get confused and start to track the referee or anything moving - crowd, referee, players changing lines - could be better if it was trained to track the puck
3.6.1 · 2025/02/02 03:49 · bad exoerience
Cannot upload videos after the update and no timeline to fix it
Unknown · 2025/01/30 13:09 · Fly1333
I have had this for almost 2 years, having jumped on it the moment it became available. At first, you can understand the pains of a new product. Over the years, the user community has given them feedback and they’ve done little to address them other than to release a new product (chameleon) which still doesn’t address everything. 1. Resolution is at 1080p 30fps. They won’t get it to 4K and/or 60fps which makes the footage very blurry 2. There is no way to see what you’re recording unless you use live streaming. It would be better to have another phone and connect to the same wifi and see what it’s recording 3. Tracking is way off and jumps from player to player who are very far apart 4. They changed the subtle watermark logo to be bigger and intrusive 5. The scoreboard is a neat idea but you have to update if instantaneous, can’t rewind back. The whole idea of the gimbal is so you don’t have to worry and enjoy the game 6. It misses up to 20% of the action. It doesn’t recognize the field boundaries and is often distracted by things outside such as the next team coming into the facility or even parents sitting on the sidelines. Often I’m using my watch to move the camera back to the action and have to constantly keep an eye on it rather than enjoying the game. I’ve switched to another solution using security cameras and just do post edits. It’s more time consuming but I get to enjoy the live game which was why I got this.
3.6.1 · 2025/01/17 21:42 · Yolli71
The thing has a mind of its own and will not focus on the action much of the time. Customer support is basically nonexistent.
3.6.1 · 2025/01/06 15:46 · dbConnecticut
The unit that I purchased never worked from the time I took it out of the box. Specifically, it never tracked the action (Basketball). In addition, it constantly disconnects from Bluetooth, resulting in a bright blinking light that detracts players in the court. Instead of simply returning it for a refund, I made the mistake of working with tech-support. I uploaded many files, followed all of their requests and instructions to help them troubleshoot and improve the solution and device. I spent many hours working with them, all to the benefit of their company, but getting nothing in return. I finally said that I was going to return the unit, and support told me that they could handle the whole return and exchange on their end. I also believed that, and that was also a mistake. After several weeks of being promised, the new unit, I have not received any updates. Product functionality and support have been a major disappointment. I know this product works for a lot of people, but not for me, and they are not doing a good job of standing behind their product. I hope others have better luck than I did.
3.4.1 · 2024/11/09 17:15 · FL Corey family
Just opened it and turned on. It won’t connect to my phone or show a Bluetooth signal. I tired all options. Will prob return the unit.
3.4.1 · 2024/11/03 13:57 · Xbotgo
The tracking is trash. Need to improve a lot
3.3.0 · 2024/10/14 21:21 · Sir'Jay
Even after updates, during usage at games, the XBot Go starts off perfectly but once paused during a timeout or stopped to move to another game… It begins to Glitch and move when and wherever it wants screwing up the recording.
Unknown · 2024/10/07 09:03 · 昊呆
使用WiFi網路進行YouTube直播,一直顯示網路狀態不佳無法直播!!!不知道是什麼問題
3.2.2 · 2024/08/25 20:20 · 24@VA
I have downloaded the latest version but don’t see options to unlock the recent features I have been trying to get support no response yet
3.2.2 · 2024/08/24 23:25 · Dragonsbb16
I have owned and used the XbotGo ball for mainly JrHS BB games. It has been less than desirable with its tracking. It frequently gets lost. The live streaming is not good at all. On a 14pro, on WiFi, will only support 720. YouTube and Facebook integration is not very user friendly. YouTube especially is not user friendly. Frequently the LIVE video is NOT at 720 quality on either platform. The quality on recording without Live stream is fine. It’s only Live Stream that is not good. If this gets resolved or enhanced the gimbal and app have TONS of potential.
3.0.0 · 2024/06/04 19:11 · Enigma90025
I was a proponent of the device/app as I used it for a few AAU 11u basketball games. But this weekend the device just got stuck on a few staring on a single location and did not follow the game flow like it should have. I have updated to 3.0 and hope this is improved. I was hesitant to returning the device after this weekend. :(.
2.4.4 · 2024/05/03 01:29 · Degarmo187
I’m on version 2.4.4 build 93. The device disconnects from the phone. This seems to be a common issue with previous versions of the app. It’s really annoying that I have to remove the device from my Bluetooth and add it again for it to work. Please fix this.
2.4.1 · 2024/02/03 14:52 · Chalie2na
I updated my app before my daughters game and it kept losing track of the game and just maintaining focus on one end of the field. It worked much better before the update. I had to keep re-adjusting it from my watch since the two remotes you sent me don’t work either.
2.3.4 · 2023/10/05 02:09 · hicky bicky
The app won’t even load it opens and crashes right away I can’t even try to use it. Looks like I need to buy a more expensive option that will work.
2.3.2 · 2023/06/06 12:45 · ss32000
I was using this for soccer. It loses the ball quite a bit, but gets it right sometimes.
2.3.2 · 2023/04/25 21:23 · pinoy.baller
The gimbal and this app is good only for basketball pickup games. If you use this on an official basketball game with referee, you will get disappointed as the gimbal will capture the referee’s motion. You are lucky if you will get 80% of the game footage. Most of my recordings captures 60%. It has promises. Maybe it will get better in the future.
2.3.1 · 2023/03/11 00:20 · SSchae81
I just tried connecting my new blink focos and there’s no option to allow access to the camera in the app system settings. I’ve reached out to customer support. I’ll update this review if the issue gets resolved.
2.3.1 · 2023/03/10 19:37 · Jdreyerseventy3@gmail
Trying to install the app and connect camera and it won’t get past giving camera access. It’s stuck in a non ending loop
2.3.0 · 2023/03/05 22:31 · core dump johnny
I attempted to use the for full field soccer tournament games this weekend. Not a single game completed filming either due to dropped Bluetooth connections to the gimbal or when it had connection it started tracking the game on the field behind ours. Very frustrating.
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