订阅收费争议
多起免费试用后仍被扣年费、取消困难、客服无应
“canceled free trial... charged me for a year subscription a week later” (3.119.0)
Planta AB · 更新于 2026/09/02 02:25
本页基于 App Store 用户评价缓存生成,面向产品分析、竞品研究和搜索引用场景,保留评论证据并用 DeepSeek flash 提炼可行动信号。
缓存评论
160
差评占比
31%
好评占比
59%
模型
deepseek-v4-flash
Planta整体口碑分化,5星占比过半但负面投诉集中于订阅收费陷阱、识别错误和过度浇水。不少用户赞其帮助管理多植物和养护新手,但近期AI整合和弹窗广告引发老用户不满。核心机会在于重建信任:透明化计费、提升识别准确率、让浇水建议更可定制。
Problem
多起免费试用后仍被扣年费、取消困难、客服无应
“canceled free trial... charged me for a year subscription a week later” (3.119.0)
用户反馈植物识别错误率高、病株被误判为健康
“called my lime tree, lemon tree and called my starfruit tree a Thai curry tree” (3.117.2)
多个用户反映按App计划浇水导致烂根,模型过于激进
“constantly requests you overwater indoor plants and they die” (3.116.0)
Opportunity
增加试用结束提醒、简化取消、提供人工退款通道
“no warning at end of free trial... feels gross and scammy” (3.114.0)
引入更多样本训练,对相似品种增加置信度提示
“identified a palm tree as lettuce, and then three incorrect palms” (3.112.1)
允许用户调整频率、加入土壤湿度计集成
“wants me to water one day and the next day fertilize... overwater” (3.119.1)
Strength
很多用户表示App让其植物存活并变绿手
“My plants would all be dead without this app” (3.119.0)
帮助组织数百盆植物,提醒及时,进度可视
“manage over 250 plants in my home and they are gorgeous” (3.117.2)
用户喜欢社区互助和专家建议链接
“there have community with people who help each around” (3.119.0)
Audience
缺乏经验,依赖提醒和诊断,容易先入免费试用
“I’m a totally newbie when it comes to indoor plants” (3.118.0)
拥有几十到上百盆,需要批量管理功能
“I have dozens of plants” (3.119.0)
对订阅价值要求高,会对比免费替代品
“$3.99 a month for something that google does for free” (3.117.2)
Risk
该版本识别、订阅、AI问题反馈密集
“Consistently gets plants wrong. Doesn’t identify issues” (3.117.2)
多个版本存在试用扣款和退款困难
“I canceled before my free trail and they are still trying to charge” (3.116.0)
Premium用户抱怨浇水时不友好弹窗
“pop-up happens every time I water a plant” (3.119.0)
Action
试用24小时前明确倒计时,取消后立即可证退款
“Don’t fall for the free trial... charged full year on day 3” (3.116.0)
引入土壤湿度/环境因子,提供更保守默认频率
“app constantly requests you overwater indoor plants and they die” (3.116.0)
对低置信度识别主动提示人工修正,并收集反馈
“It misidentified most plants... called 2 completely different plants the same thing” (3.117.2)
3.119.0 · 2026/08/29 15:41 · Paapukaija
Don’t download it unless you are 100% sure that you want it. I canceled it at the end of the day of downloading it. And it charged me for a year subscription a week later. I was aware it would do that when I installed it. They make it really hard to contact them.
3.119.0 · 2026/08/27 19:40 · FourElephants
Not sure what happened to the previous review I wrote about this. I’ve been a Premium subscriber for years now. Recently, there are now pop-ups advertising that I can refer a friend to get free Premium. The pop-up happens every time I water a plant. I have to close the pop-up to be able to mark the plant watered. I have dozens of plants. You can see how annoying this must be. If this continues, I will no longer be a Premium subscriber and will find some other solution. Sadly, it seems in line with Planta now focusing more on selling things and advertising what they sell, which didn’t exist when I first got the app. I already pay $36/year, but Planta seems mostly geared toward making more money lately.
3.117.2 · 2026/08/14 13:53 · 1outof99
Mrs. T
3.117.2 · 2026/08/10 20:28 · tony2times69
Consistently gets plants wrong. Doesn’t identify issues
3.117.2 · 2026/08/04 00:48 · aliciap317
After so many positive reviews, I was shocked that the app could not even correctly identify my plants (I knew what they were). It misidentified most plants, including calling 2 completely different plants the same thing. It also diagnosed several obviously struggling plants as “healthy.” Completely unhelpful, not to mention that it said “7 days free,” and then charged me on day one. I canceled and requested a refund.
3.117.2 · 2026/08/01 15:55 · Cnrsie
I had an identify three plants in my backyard. It got ALO correct which is pretty damn easy. But it called my lime tree, lemon tree and called my starfruit tree a Thai curry tree. Seriously?
3.117.2 · 2026/07/31 22:29 · Maybean🩵
I can’t do anything with this app you have to pay a premium subscription to even use it. 👎
3.117.2 · 2026/07/30 16:58 · ryujikus
$3.99 a month for something that google does for free? The usefulness is nice, but it's not worth the price. There are free alternatives that work just as well or better. I'm tired of these freemium apps.
3.117.2 · 2026/07/29 14:38 · Lai Ip
You told me the plant is overwatered. In fact it’s the opposite
3.117.2 · 2026/07/28 15:13 · FittogrowNC56
Newer AI version is messed up. This used to be a feature app. I’ll switch to something else soon.
3.117.2 · 2026/07/23 22:04 · Lizzerd245
The free week trial for the app to ‘test’ it out is not great. There is nothing you can use on the app because it will just take you right back to the subscription purchase pop up. What’s the point of testing this out free for a week when you can’t even use the app?! What a joke.
3.117.2 · 2026/07/22 19:48 · jhall000009
Most basic features are locked behind paywalls. The few “free” features are littered with ads, including frequent popup ads that require multiple steps to dismiss. Premium offers horrendous value- if you don’t shell out monthly for basic features, you are subject to everything described above. Recommend using any of the free or paid alternatives that respect your time and money.
3.117.2 · 2026/07/21 17:31 · Sun Shine 0056
I thought this app was supposed to diagnose my plants so far it hasn’t done that!!?
3.117.2 · 2026/07/14 11:43 · Amandasthewalrus
Did it occur to Planta’s developers that gardeners might not want AI slop in their app? I’ve canceled my paid subscription.
3.117.2 · 2026/07/13 21:36 · juliegewy
I’ve got the free trial and after a few days, didn’t like the app so when the trail ended I clicked cancel to paying for the subscription and deleted the app. The next day they take about 46 or 50$ out of my account WITHOUT my permission. This is considered stealing and I didn’t get my money back at all. I told apple support i didn’t not authorize or make that payment however they cannot help. This app is AWFUL and steals your money. Don’t download
3.117.2 · 2026/07/12 16:39 · Saddened Plant Parent
I’ve lost a lot of plants because you changed the fertilizer option to include watering and I didn’t realize that. Before it was just a reminder to fertilize without the option to turn that feature off, so would just mark them as done from the group setting so that I didn’t have to go through all of them to mark as done which added a lot of time to the watering time. I lost at least a 100 plants, one of my prized possessions a huge rope plant. The reason I use this app is because it helps me manage my collection. I thought something in my environment had changed, but it was the app. You need to include options to turn off features for more experienced plant parents. The objective for people with large collections is to minimize the time to take care of the plants.
3.117.2 · 2026/07/09 16:53 · Leighst
You can’t use any features of this app without a subscription
3.117.2 · 2026/07/07 04:57 · palmtoptaiga7
Great until they unnecessarily integrated A.I. Have a hard time believing your building a community of real plant lovers when the basis of the app directly kills the envious.
3.117.2 · 2026/07/06 03:00 · Pqbsun
Feel like I wasted my money. My plants are thriving only because of google searches and other AI's that can actually diagnose then compare progress over time.
3.117.1 · 2026/07/01 21:05 · ChaCha City
I’ve been trying to contact someone about being charged for a canceled subscription that Apple won’t refund because it’s in a pending status and has been for over a month! I canceled a free trial and never used the app anyhow, hut the day I canceled it (which was the last day to do so) you charged me anyways! And now I can’t download an app I have to have to a class I’m taking! Unfortunately you all only use chat bots and false promises of email contact!
3.117.0 · 2026/06/27 17:55 · EH8539
As soon as I downloaded this app and put in my email address to sign up, I was immediately inundated with spam emails. Within about two hours of downloading the app, I received over 200 emails asking me to click links and verify codes and such. When I canceled my subscription and deleted the app, the emails immediately stopped. What in the world??
3.117.0 · 2026/06/26 19:40 · shyrstyne
Worked well enough for a while, but then they added “AI” (plagiarism machine) bs and it’s been downhill ever since. I just want something that will remind me to water my plants, I don’t particularly relish using an app that contributes to the “ai” (plagiarism machine) plague currently destroying both our habitats.
3.116.0 · 2026/06/20 17:28 · ndjwknsb
It’s useless app and no way to contact the agents . I lost my two plants already by following their plan It’s wastage of money don’t subscribe to this app
3.116.0 · 2026/06/20 16:33 · Sonically fun!
Then I’ll start putting one star reviews.
3.116.0 · 2026/06/13 18:30 · Remarkable2626
A blog recommended the app so I downloaded it and of course there was a free trial which I tried and was not too impressed and I wasn’t going to go through after the trial and get the actual full app and before I know it I guess the trial ended and I was charged a full year subscription for something that I didn’t want and I tried to get that refunded and they wouldn’t so just a warning.
3.116.0 · 2026/06/13 02:49 · Marie3883
Don’t fall for the free trial! I subscribed on June 9 for the seven day trial, and was charged for a full years subscription on June 12. 🤬
3.116.0 · 2026/06/11 22:24 · Cindywaldo
This couldn’t even pull up my plant by photo or name search I have an acreage and I need sometime I can trust to find my plants. I am canceling and asking for a full refund! Not worth the money or time I spent trying to get this app to recognize my plant!
3.116.0 · 2026/06/09 02:17 · Miekaers
It is a struggle to cancel their subscription. I canceled before my free trail and they are still trying to charge my account. And now I can’t access my App Store because of it. Do not get this app.
3.116.0 · 2026/06/06 13:44 · IndianMN
First you need to sign up for an account to even get into the app. Then you realize nothing is free in it. False information on Google that basic features are free. They get you enrolled into annual subscription with one free week. Avoid all this fuss and just dump the app!
3.116.0 · 2026/06/05 16:18 · Milhu
This app constantly requests you overwater indoor plants and they die. Really not a very good app,
3.116.0 · 2026/06/03 23:57 · amyzingmomma
I cancelled my free trial within the correct amount of time and they are still attempting to charge me $47.99. I have attempted to contact someone and am unable to get ahold of a person.
3.115.1 · 2026/06/02 22:16 · Heatherette1984
Why oh why did they decide to put watering history on a separate tab? The whole app runs so slow for me now. I likely won’t renew next year. It also tells you to water too frequently most of the time. Greg is better.
3.115.1 · 2026/06/02 12:59 · fluffer!123
I did a week trial of the app and canceled before the time period (even tho apple services says I didn’t) and I had to dispute it multiple times with Apple and then dispute it twice with PayPal and they all got denied. It’s extremely frustrating because I did not use the app. I saw it recommended to me. The layout is nice and so are the features but personally for me it’s not something I’d use consistently. I tend to get overstimulated a lot and I felt like I didn’t need to track all my plants. So it was not worth the $51. Sorry to see that other people in recent reviews had the same problem. And that Apple services refuses to refund when I canceled in time and they’re saying I didn’t.
3.115.0 · 2026/05/30 16:25 · jermaker
Absolutely unusable. No free tier that is usable as a trial without purchasing an annual subscription. Disappointing.
3.115.0 · 2026/05/30 14:11 · SuzQue27
Charged for a free trial! Super mad I did a free trial to see if I liked the freaking app and what did it do it CHARGED me anyway!! It didn’t even identify my main plant I wanted help with!!!! Can’t find anyone to freaking contact!
3.115.0 · 2026/05/28 16:35 · Jumpin it up
I downloaded this app excited to care for my plants. You’re only able to do a few plants on a free subscription and then you have to pay for additional plants. I tried to cancel the same day and was still charged. It’s very deceiving. I thought I was going to be paying 5.99 and I was charged $52.67 having to go through a whole nightmare of getting my money back and being charged. Luckily the account that my information is set up with didn’t have enough money to pay that charge however it’s gridlock me to being able to get other apps until that charge is paid and then I have to be refunded huge headache. So I guess my suggestion to people is to really make sure you read all the fine information because this app caused me a lot of headache.
3.114.0 · 2026/05/25 15:03 · Dizniya47
The identifier is off. It misidentified 5 of my plants
3.114.0 · 2026/05/22 02:30 · MrsRios 8-P
I was excited about the app since it was highly rated by several YouTube reviewers. I scanned my plants and most were wrong, I multiplied times scanned my Monstera Standleyana and it kept saying it was Variegated Swiss Cheese vine, I scanned it so many times, moved to whole plant for better light and it kept saying the wrong name of my plant, scanned several others and most were wrong. I have a sick plant, I know what’s wrong with her and she’s been treated but… I wanted to test the app and their recommendations. They did a diagnosis of it and gave me a link so I can read about it, never recommended has to treat the plant, I was simply given a link so I can figure it out LOL. Only lasted 2 days with the app. The advertisement is amazing and it makes this app sound so promising, but it’s all a lie. Meh it is what it is, I was so excited about it, what a bummer.
3.114.0 · 2026/05/17 13:17 · kittythecupcake
I specifically selected the option that would work for me, 2 days before the trial ends. Woke up today charged over $50 total, and not a peep about the free trial ending. It’s fine if they don’t want to warn people, but they shouldn’t offer. I would have put an alarm in my phone. Feels gross and scammy. I will def be seeking a refund from Apple.
3.114.0 · 2026/05/15 01:41 · KjonesieF
I am so tired of this app not getting plant identification right. And it’s counter-intuitive. I discovered Picture This, and I will NEVER look back. A whole year. What a waste of time.
3.114.0 · 2026/05/14 23:15 · Booboisiehdu ydjdjdyxushdjd
App wouldn’t let me do anything until I signed up or paid money
3.114.0 · 2026/05/13 15:21 · akaroute66
Entered all the info for my plants. Following the watering, misting and fertilizing schedule provided and plants are still dying. It seems like the watering schedule is too much for the plants.
3.114.0 · 2026/05/12 19:13 · Valencia 1233
I have been charged after I already canceled the free trial I won’t ever do this again I need a refund
3.114.0 · 2026/05/12 14:18 · JLMJAB
I’m finding it very difficult to use. I got it so I could diagnose my plants and I haven’t been able to get it to work at all
3.113.2 · 2026/05/10 20:15 · Lightbearer1981
This app is terrible. I’m not one to write reviews but I have to. I took a risk purchasing this app after I read the reviews. It didn’t have a free trial option so I just went for it. It has yet to identify a plant accurately. When I suspected it was identifying unknown plants wrong I decided to try it on plant in which I was clear what they were. It got those wrong too. Save your money!!!
3.113.2 · 2026/05/10 02:13 · Fraya Evergreen
I downloaded this app to try it out, and while I did enjoy using parts of it, I was really disappointed to see that the annual subscription I was offered for $35.99 was actually charged at $47.99. That does not feel right. When I reached out for help, the response seemed to be from AI and was not helpful. I also noticed that when I checked the subscriptions, there were multiple subscriptions listed under the same app/title but at different prices, which felt confusing and honestly concerning. As for the app itself, I found the AI plant diagnosis feature to be pretty inaccurate and not as helpful as I hoped. It also seems to remind me to water my plants too often, which can actually cause more harm than good. It’s a great app and I planned to renew for the year but with the price not being what was promised at sign up, it’s a NO for me. Just be mindful and double-check the pricing before subscribing and your bill. I wanted to love this app, but the billing issue and lack of helpful support really changed my experience.
3.113.2 · 2026/05/08 14:25 · Arielflight
I took pictures of the plants so that I could take care of them properly. The plant is a Kalanchoe. It identified it as a hydrangea. I took two pictures of the plant.
3.113.2 · 2026/05/07 21:45 · Alphlia
No thank you.
3.113.0 · 2026/04/27 11:21 · lizard-lass
I took a photo of my sick plant and Plant says it's healthy. Also, I can't figure out how to get to the actual people experts.
3.112.1 · 2026/04/25 13:37 · thebohomama
What a joke. Literally identified a palm tree as lettuce, and then three incorrect palms.
3.119.1 · 2026/08/31 12:27 · forcednicknamespissmeoff
This app more helpful than some other plant apps. Positives: Easily identified plants, allows edits to correct minute id errors. Negatives- Don’t blindly follow the watering schedule set by the app, continue to check your plants first or you will over water them, it wants me to water one day and the next day fertilize with liquid fertilizers which is just watering them again. This will clearly overwater them and cause root rot. Also, it gave me a task to remove the suckers from my tomato plant but it was a task for my African Violet and I don’t have tomato plants. There is no way in app to share these unhelpful and inaccurate tasks with the developers to make the ai advice better.
3.119.0 · 2026/08/30 16:19 · Mommyson11
It’s really easy to use tracking water my plants and good to understand how to take care it. Also there have community with people who help each around! 5 stars! ⭐️⭐️⭐️⭐️⭐️
3.119.0 · 2026/08/29 19:32 · LaurenDJK
I’ve used the Planta app for years. It has helped me keep my plants healthier and on track! I have quite a collection indoors and out now. O couldn’t keep them all alive without Planta. I love the identification, analysis of light, pot and drainage, and all the suggestions. Great investment to keep my plants at their best possible and fun to use, like a little game with checklists.
3.119.0 · 2026/08/27 01:52 · Wunderlust12345
My plants would all be dead without this app.
3.119.0 · 2026/08/26 21:47 · Pnpgirl
This has helped me to be a plant guru! My plants look better than ever!
3.118.0 · 2026/08/22 13:37 · no no snowmbile
I’ve had the app for a week now and it’s great for tracking all my plants. I also love scrolling through the community tab and seeing other people’s plants as well as questions they have. I’m a totally newbie when it comes to indoor plants, so I haven’t been placing them in the best places. I appreciate that the app warns me when my plant is in a spot not best suited for it, but the problem is the warning won’t go away after I fix the issue. I change the site, both irl and on the app, but the warning still being there is both confusing and annoying. I looked up on google how to fix it, but nothing that was suggested has worked. There’s a true possibility there’s a function already in the app that I’m simply missing, but I would really appreciate it if the warning would go away after I resolve the issue.
3.118.0 · 2026/08/20 02:10 · Plantqueen423
Seriously this app helps so much! I get really overwhelmed keeping my plants alive and this takes away all of the worrying!
3.118.0 · 2026/08/19 15:09 · Itskimbereliz
Not keeping an accurate schedule for some plants. Wants me to water way too often then telling me a plant was sick because it’s still wet.
3.117.2 · 2026/08/19 02:13 · GitItDone0077
Of the many plant apps, Planta is the most comprehensive one available.
3.117.2 · 2026/08/18 02:28 · Berfie 1
I love this app it lets me know when it’s time to water my plants
3.117.2 · 2026/08/14 05:00 · Nonni1957
This app has helped me manage over 250 plants in my home and they are gorgeous! The trick is monitoring moisture yourself and using the advice given and the pause and skip buttons. You still need to make sure you don’t over water. The app tries to judge when it’s time to water based on the criteria you enter for each plant, but you still need to check the plants before you water, as recommended in the app. Planta never lets me forget to feed a plant. It also prevents me from over feeding. I don’t know what I’d do without it. My plants are so much more beautiful since I started using the app a year ago. There is no comparison. And I love the progress feature. It’s fun to look at the monthly photos of your plants and see how much they’ve grown over a growing season. That’s actually one of my favorite features.
3.117.2 · 2026/08/13 23:32 · i listen at work
I love plants so much but I had a terrible brown thumb, I killed the hardiest plants just by getting busy and being forgetful. This app really helps me a lot. And helps diagnose issues and has even helped me bring a plant back from the brink of death. Worth every single penny.
3.117.2 · 2026/08/13 21:57 · Toto368943
I love this app, it helps me organize and keep my plants watered right. I’m addicted to plants so I’m constantly getting more so this will definitely come in handy!
3.117.2 · 2026/08/13 18:10 · stefcoop
I just want it to keep track where you are when you are doing your daily updates and complete..you have to scroll all the way back to where you are in updates. It doesn’t save your place.
3.117.2 · 2026/08/12 22:27 · amy_23_
I came back-and-forth with this place and no matter what this is still number one to me
3.117.2 · 2026/08/12 16:20 · VenitaLynn
The design of the app is decent if a bit clunky. For example, they have you do “plant updates” but then the AI can’t see those updates so you have to repeat information to get a diagnosis. I’d expect the AI to be able to follow along and hold the context of a plant’s lifespan to offer suggestions more automatically.
3.117.2 · 2026/08/11 15:29 · CarltonC33
A+ app to become a green thumb!
3.117.2 · 2026/08/10 20:20 · Taleet 19
I am not happy with this app. It does not always work well with identification and diagnosing. I have found a more reliable way. Does not make sense to continue the subscription. Waste of money.
3.117.2 · 2026/08/10 01:11 · SuperMeng
We used to buy a new plant once a month, since buying Planta, I’ve been able to keep my plants alive and they have thrived. Sometimes it feels like a lot of work, but it’s worth it to keep your plants alive.
3.117.2 · 2026/08/08 16:58 · TiredofPlanta
This app originally worked wonderfully. Since the last update, it has not been alternating the water and water with fertilizer options resulting in the app suggesting I water my plants multiple times a week. Every plant person knows that over watering will lead to root rot. I have to many plants to be checking if they need to be watered multiple times a week. I reached out to Planta support to make them aware of this problem, even providing screenshots, and just got someone who kept checking my log and telling me what the app was all ready telling me and was completely unhelpful. I gave up trying to explain to them what the problem was and just cancelled my premium subscription. I’ll be looking into different ones.
3.117.2 · 2026/08/04 15:23 · Jdydudhge
Super helpful and informative. I’ve never had a green thumb until I started using this app
3.117.2 · 2026/08/01 21:01 · Plupcorn
This app has saved so many of my plants from dying! It also helps me identify them and if there are illnesses in them. I recommend to all my plant-owning friends.
3.117.2 · 2026/08/01 15:40 · Marie48188
This app is wonderful! In the past I killed a lot of plants but this app has fixed that. Lately my app has crashed/frozen in the diagnose my plant chat feature…it freezes every time and I have to close out of the app and go back in.
3.117.2 · 2026/07/30 12:34 · Whitewater099
I was using the app religiously without checking soil moisture levels and learned the hard way. You need to use a soil meter in conjunction with the app so you’re not overwatering, especially is you’re using water soluble fertilizers.
3.117.2 · 2026/07/28 13:31 · SuziS:
Love this app but they need to add “Fair” to the choices for Plant Health.. good/ bad is too black & white!
3.117.2 · 2026/07/25 21:07 · StephHav
This app is easy to use and took the place of my Vera app that’s no longer available. The reminders are great and the main reason I use the app but it’s missing options that Vera had. If you could add those this app would be amazing! These are just a few options I loved and miss on the Planta app. 1. Being able to add the date you acquired a plant. 2. Being able to manually add a plant that’s not in the app without having to wait for it to be added. 3. When setting up your own watering schedule, being able to set an actual date for the next or last (either works) watering.
3.117.2 · 2026/07/24 18:46 · Pineorange
I love using Planta to care for my plants. I would really love a social feature where users can follow each other, search for friends, view public plant collections, and share our plant journeys. It would make the community feel much more connected. Thank you!
3.117.2 · 2026/07/23 17:18 · ReynHawaii
Why do I have a convo with “Dr. Planta” but it doesn’t update the watering timing or anything? I don’t get why it’s separate
3.117.2 · 2026/07/19 23:59 · Kid Lahni
Planta is great for keeping track of watering when you have all different kinds of plants with different watering needs. My plants are so much happier now that I’m not drowning/forgetting them!
3.117.2 · 2026/07/19 21:47 · guvaba
I wanted to have a home filled with plants but didn’t know to to take care and with this app I have been able to keep beautiful and happy plants in my home. I do definitely recommend this app
稳定 URL、动态 TDK、结构化数据和更新时间让搜索引擎能理解每个 App 的评价主题。
页面提供摘要、证据、痛点和行动项,方便生成式搜索直接引用有来源的结论。
页面记录更新时间,可点击重新生成,重新抓取评论并覆盖缓存页面。