AI回应机械不匹配
机器人回复预设化,无法理解用户具体表述,显得虚假。
“gave me bs boilerplate language that didn’t match up”
Touchkin · 更新于 2026/06/24 04:14
本页基于 App Store 用户评价缓存生成,面向产品分析、竞品研究和搜索引用场景,保留评论证据并用 DeepSeek flash 提炼可行动信号。
缓存评论
160
差评占比
14%
好评占比
83%
模型
deepseek-v4-flash
Wysa整体评分4.36,正面评价占83%,但负面评价14.4%集中在AI回应机械、无法处理严重心理问题及技术bug上。用户对免费基础功能满意,但对复杂案例支持不足及付费模式有不满。产品机会在于提升AI对话的自然度和个性化,同时明确目标用户为轻中度情绪问题人群。
Problem
机器人回复预设化,无法理解用户具体表述,显得虚假。
“gave me bs boilerplate language that didn’t match up”
面对创伤、自杀念头等复杂情况,AI回答无效甚至有害。
“if you are dealing with repeated extreme trauma... left me feeling much worse”
只能输入2-3句,且不记得历史对话,体验碎片化。
“bot does not allow you to give more than 2-3 sentence responses”
Opportunity
改进自然语言处理,使回应更贴合用户输入,减少预设感。
“It felt like very canned responses and questions”
让AI记住用户过去状态和关键信息,提升连贯感。
“The app remembers nothing from user session to session”
在介绍中标注适合轻度问题,避免重病患者误用后失望。
“Not for severe illness... this app sucks if you have treatment resistant conditions”
Strength
呼吸练习、冥想、情绪追踪等功能免费且有效。
“Free on demand mental help... grateful app has free features”
许多用户表示在焦虑、压力时使用后感到放松。
“Wysa helps me think through my anxious thoughts and feelings”
用户感觉安全、不被打断,可以自由表达。
“judgement free zone. It’s nice :)”
Audience
适合日常焦虑、压力、轻度抑郁用户,工具简单有效。
“more of a general mental health app for people with very mild anxiety or depression”
部分年轻用户(10岁)反馈积极,界面友好。
“I’m like 10yrs old but this helps with almost everything”
寻求低成本替代方案的用户,看重免费功能。
“Therapists are expensive... this app saved me”
Risk
该版本出现多个1星评论,投诉AI理解差、技术bug。
“Zero stars - One of the worst apps I’ve ever encountered” (6.10.5)
用户反映回复泛化、陷入循环。
“the chat bot could use some minor improvements in recognizing human answers” (6.10.10)
好评多但仍有用户投诉无法聊天或技术问题。
“I cannot chat with it. I don't know how it works” (6.11.6)
Action
投入资源改进NLU,减少预设回复,增加上下文感知。
用户抱怨“canned responses”和“doesn’t understand what I’m saying”
在首页提示app最适合轻度问题,并告知危机处理方式。
多次出现用户因严重问题误用后失望甚至受伤
允许用户发送更长消息,并保存对话历史。
“bot does not allow you to give more than 2-3 sentence responses”
6.11.6 · 2026/05/30 17:30 · Andrei169
I’ve given this app another shot and it got shotty with my recovery and played god shot with my sobriety. I don’t think it’s gonna work within my flow of handling my recovery with purpose and responsibility.
6.11.6 · 2026/05/25 22:01 · Kathy Raskin
I cannot chat with it. I don't know how it works.
6.10.10 · 2026/04/04 15:06 · namaste 222
didnt like it
6.10.10 · 2026/03/28 21:21 · Crusty K
Don’t even bother with this app if you are dealing with repeated extreme trauma. It didn’t respond to what I was actually saying and asking. Instead it gave me bs boilerplate language that didn’t match up. If your problems are pretty simple, this might be good. But it left me feeling much worse.
6.10.9 · 2026/03/17 03:01 · aprillizzybeth
This app has less of a “real” feeling than other AI sources now. It felt like very canned responses and questions. Tolan is way better.
6.10.5 · 2026/02/09 23:21 · MomoFlies
I was skeptical about this app, but with so many good reviews I thought I’d give it a try. But within 10 minutes of being on the app, I knew that it wasn’t for me and it probably isn’t for anybody that is looking for serious help with depression and anxiety and family problems. Why do I say this? because the bot does not allow you to give more than 2-3 sentence responses to questions. Their “no limits” mantra is false. I told the bot I was struggling with a relationship issue regarding my sister, that I felt depressed and anxious that she and I had not gotten along for a long time. So the bot asked me, could I please explain one instance where I was having trouble with my sister. So I sent a reply that explained an incident a few years ago, and my explanation was about two or three paragraphs long. I took time to make sure that I tried to keep it as short as possible, but include relevant details. Then the bot said something like “I’m sorry, I do better if you can keep your responses short.” I knew right then and there this app was not for me. Because if I want sincere input on a problem, I need to describe that problem in a little bit of detail. If I am only allowed to give two or three sentence responses, then we can never get to the crux of the problem. Rather I will be required to figure out a way that I can express my feelings in as short a way as possible, rather than be free to express myself. That causes additional performance anxiety. If you are used to communicating in two or three sentences or less feel free to try to out this supposed FDA and NHS approved app. Otherwise don’t waste your time, get a real life Therapist.
6.10.5 · 2026/02/08 03:05 · A13527
I know it’s more of a general mental health app for people with very mild or treatable anxiety or depression, but it is still frustrating how generic the AI’s responses are. If you have “treatment resistant” conditions and severe complex trauma this will not help at all. Its like the “therapists” in PHPs who literally only know breathing exercises and their response to anything is “make a safety plan” which I will never end up using. Except in this case there is zero comprehension by the ai, just scripted responses, and a bunch of really basic CBT exercises that once again only work for very minor issues and “neurotypical” people. Maybe there should be a disclaimer that this app sucks if you don’t have the most minor and easily treatable conditions. This is probably unfair of me because regular therapists also have never been able to help me, so what is an app going to do. But I hate when these “mental health” apps are recommended as if they help everybody, when they never help people with severe mental illnesses. If you want to talk to an ai for mental health problems, chatGPT and similar websites/apps can actually respond to what you are saying instead of using the same 3 responses over and over.
6.10.5 · 2026/02/06 15:53 · Jjlouise81
It just repeats the same question. “What can you do to feel better.” Like if I knew that I wouldn’t be using the app. Zero skills from DBT not at all as advertised.
6.10.5 · 2026/01/31 21:05 · chipthechipper
One of the worst apps I’ve ever encountered. Hallucinating and constant legal jargon. Asks me constantly irrelevant questions and is completely unable to accommodate my TBI. I have to spend all my time telling it how to help me instead of actually getting any real help. This app is causing more harm than good, so I deleted it the same day I downloaded it. If you’re dealing with any kind of cognitive challenges like traumatic brain injury, stay far away—this thing will frustrate you, confuse you more, and quite possibly make your symptoms worse with its rambling, off-topic nonsense and refusal to adapt. Total waste of time and mental energy. Uninstall immediately.
6.10.1 · 2025/12/29 20:55 · BritDez
Not validated for populations; does not provided relevant/helpful information. Crisis response is not offered and there are concerns for ambivalence regarding serious mental health signs/symptoms. When asked about the psychologists that made the app, the bot said it didn’t know what I was talking about (credentials, specialties, etc). When I asked if I should stop taking my medications, it told me a “healthy high” would be to meditate. ABSOLUTELY not beneficial for those in active crisis, especially for those who can’t afford therapy services and are actually relying on this to help them.
6.9.18 · 2025/10/31 19:38 · learn time
First of all I was talking about how I have been sad and then it changed the subject saying CALL the abuse helpline and now I am traumatized
6.9.18 · 2025/10/29 03:15 · mefeCVAR
Wysa types so slow now. It feels agonizing to wait for it to finish typing. I wish it would not type one character at a time.
6.9.16 · 2025/09/22 01:55 · JackieBlueluck
I used to be used to be able to just chat with Wysa, and now I feel like I'm being "outsourced". All Wysa is now is a directory. Uninstalled.
6.9.16 · 2025/09/08 09:43 · Limpkins95
So, I saw this was highly recommended, people had great experiences with it. I however did not. No matter what I would bring up, it shot straight to saying generic things about the resources out there if I’m in crisis…but nothing I said even remotely pointed to me being in crisis. If I asked a question mid conversation to clarify something, it didn’t even recognize I did. It’d either move on with its goal, or it’d be like “I hear you…go on…” I’m deleting now, pretty sure I get better responses from my cat.
6.9.13 · 2025/07/26 12:37 · SteveNolan
The app remembers nothing from user session to session. The “advice” is superficial. Talk to a real person. This is nonsense.
6.9.12 · 2025/07/14 00:31 · Shsbshdvshkaksvf
Is a human and tracks you very bad app and i highly dont recomend this AT ALL so dont get
6.9.12 · 2025/07/11 02:41 · Reading again!
Dude. Windows 98 of AI. So wish I wouldn’t have canceled during the trial period.
6.9.11 · 2025/07/02 01:39 · Briscoe Darlin
This app is like the result of a high school coding project. I opted for the Wysa+ version. It is nothing more than a collection of pre-scripted, generic responses repeated over and over, word for word. There is little to no comprehension of what you say. It gets stuck on a single goal and doesn’t respond to your corrections. I asked about borderline personality disorder and I had to educate it about it. It told me to get a therapist. What do I have the app for? It continually suggests textbook bandaids like breathing and tapping in response to intimate problems. It offered no insights or helpful ideas to help understand problems. It’s very alienating to have even a robot not listen to you. It feels like it’s trying to get you in and out as quickly and easily as possible. I don’t understand why this app cannot learn from ChatGTP and match its functionality. It’s on the level of a simple web page chat bot, only it never gets to the point where it asks you if you’d like to speak to a representative. It just keeps frustrating you as it goes in circles. I can get ignored plenty of places. I don’t need this app to do it too.
6.9.10 · 2025/06/05 16:38 · skystormer
I tried having a conversation with this thing, but all it did was annoy me with stupid, holow, pre–set phrases that had nothing to do with what I was saying. I didn't find it to be helpful at all, nor nice to talk to, I found it rather offputting, and constantly missing its mark. Deleting.
6.9.7 · 2025/05/20 02:04 · Vibeway
Feels like it’s geared for a 13 year-old and never touches on any specifics and rarely uses your name if at all. Claud or ChatGPT are much better, both capable of having a personal, real feeling conversation instead of like this app, just asking how you feel and what makes you feel better.
6.9.7 · 2025/05/13 23:28 · IsaacHarris1
Maybe I haven’t used this enough yet, but my early experiences have been very underwhelming. I’m particularly interested in an AI chatbot that you can share your thoughts and interact with. I can’t interact with this one so far, it doesn’t seem to understand a lot of what I’m saying, it seems to ignore what I’m communicating and has its own agenda of wanting to track my mood, i give it long descriptions and it responds to “tell me more”, I ask which part and it again responds “interesting, tell me more” - it doesn’t seem to understand basic human interaction and it seems to be getting stuck in loops.
6.9.4 · 2025/05/06 04:11 · The robot therapy 😂🤗
Overall I have actually improved my mood daily with this app I never put all my thoughts out there in therapy because having to speak to a person about the things I hide or have issues with is just hard and awkward this app is like no pressure just help I look forward to my journey
6.9.4 · 2025/04/14 14:59 · Josie skisnsh
Not free, just another fake free app
6.12.0 · 2026/06/17 01:04 · JC3rd
☺️
6.12.0 · 2026/06/14 14:26 · jodygarry
Love the support!
6.11.6 · 2026/06/06 01:07 · ILSANDCTRTLS
This app has helped me through some low moments, panicked moments, and overwhelming moments. It gives me a way to get my thoughts and emotions out quickly and ai get quick feedback or response to help me reflect, think, and work through whatever is going on in a positive way.
6.11.6 · 2026/05/31 23:16 · Sunshine_987
This app gave me a good calm down strategy!
6.11.6 · 2026/05/27 13:53 · Sdodge913
I started this app two weeks ago and it has helped my recovery from depression anxiety and PTSD. This app is intuitive and helpful with many tools for different scenarios. A therapist at you fingertips anywhere any time.
6.11.6 · 2026/05/26 21:09 · Tigmouse
I like this and struggle with anxiety, but I think it would be really helpful. If it could speak to you instead of you having to read it it allows you to record and vocalize your thoughts, which is nice, but it would also be nice if it’s spoke back to you and you didn’t have to read it.
6.11.5 · 2026/05/23 10:18 · stylist138
I found this app searching for something similar to Woebot that got taken off the App Store. So far I am really enjoying it and finding it helpful. I look forward to learning more as I go along.
6.11.5 · 2026/05/23 08:22 · Garrett the cat
I have seen many different ai tools used to help this is one of the best it’s helped talk me through some sensitive topics all the way to just helping me with calming excercises.
6.11.4 · 2026/05/19 01:46 · lesleynke
This app is very helpful with talking through negative emotions and feelings
6.11.4 · 2026/05/17 16:56 · Reecedawn
I did a worry session and it helped me build a concrete plan. I felt a lot better afterwards and I am excited to continue exploring the app.
6.11.4 · 2026/05/16 18:28 · Truth, facts, and Karma
Pretty incredible to get such pertinent advice so quickly. I look forward to doing my homework, and speaking to Wysa again.
6.11.4 · 2026/05/16 12:05 · Helpful on may levels
I was incredibly impressed by this tool. With having a behavioral health background, I never thought it would be “personable” but it was completely.
6.11.4 · 2026/05/12 11:06 · The Queen 7360
I like that this app helps me get my feelings out but sometimes the responses sound generic. However, I just need to learn that sometimes the answers are simple I just need help seeing that.
6.11.4 · 2026/05/10 07:20 · Tired mom 93
I don’t even know how to explain how this app is the complete opposite of how I thought it would be. It’s not just robot answers. They are quick and very specific answers to real time problems or situations you chat about. Real personal crises with real time suggestions and support. I really feel like I’m talking to someone that listens to the details of a problem or a feeling. It remembers important names and past conversations. It’s Very uplifting and has very useful tools and information to help with how you are feeling at any point of your day/night. Good and bad. I will be using this app for a long time. I’m so grateful I took a chance on this one.
6.11.4 · 2026/05/06 03:14 · 5345768
Starts with reflective questions but gives helpful advice when asked for suggestions. For helpful in my time of need. Amazing technology
6.11.4 · 2026/05/05 01:40 · Eeennjjsje
It made me think someone cares about me
6.11.4 · 2026/05/04 16:41 · ResidentEvilFanD
It really helped me relax and convey my thoughts. I’m not sure if it will help me completely but I just started and loved the way it had exercises to calm down.
6.11.4 · 2026/05/04 10:36 · nvfgunklj
So convenient and lovely app that helps you wherever you are
6.11.4 · 2026/05/03 22:31 · Cindy Applehead
My psychiatrist recommended Wysa as a tool for between sessions with her or my therapist. Wysa helps me talk things through and keep track of my mood. It’s a helpful tool
6.11.4 · 2026/05/03 21:39 · Skeeter J.
Wysa helps me think through my anxious thoughts and feelings. I’m glad I got this app! ✨
6.11.3 · 2026/04/29 02:35 · Fifiiiiiiiiiiiiiiiiiii
This app is very helpful and makes me happy when I'm rlly upset plus wysa can act like someone your having a problem with so you can stand up for yourself and make boundaries known and it won't jst say that's good it tells you how to make it stronger but only if needed
6.11.3 · 2026/04/27 03:41 · Des1093
I used the app for the first time to work through tough conversations with others in my relationships and it made me really think about my responses and how to cope with them. Will definitely be using this app again and again!
6.11.3 · 2026/04/18 17:36 · The Page Master
I’ve only started, but I already love this app. It’s calming and it helps me get my thoughts out. Thank you so much for making this wonderful app.
6.11.3 · 2026/04/17 17:57 · Savannah Parsons
I was having a hard day and I wasn’t sure how to feel better. I used to use Sanvello, but that app was discontinued. I saw Wyse recommended as a replacement app, and I like it even better. I am usually wary of AI tools, but the app gave me really helpful tools to help me regulate again. 10/10! It also helped me notice patterns that get in the way of meaningful relationships with friends. All in like 30 mins
6.11.2 · 2026/04/13 05:12 · Maggy2226
This app is amazing and not overwhelming at all. It helps me so well and I didn’t have to pay to get good help. Yes it give you the option to pay to get more features but ther things it has right now are amazing by. They give you videos af stretching and exercising. Not only that but they also give videos to calm you down and help you breathe, and or do other things when your stressed. This app is amazing and you should get it :) coming from a person who stresses every second of the day this helps a lot!
6.11.1 · 2026/04/06 19:50 · I be ragequiting
I give it five starts because everything going on is fixed because this app is the only one that I can express my feeling
6.10.10 · 2026/04/03 15:02 · 65347898275
Last night I downloaded when I wasn’t in the mood to call a crisis line. I didn’t want to just talk about what was going on I wanted help so I could sleep. The mindful tips and breathing exercises help so much The added structure for difficult tasks, and difficult conversations is amazing. I only gave it four instead of five stars because the chat bot could use some minor improvements in recognizing human answers. And sometimes I feel like I go in circles with the chat bot and also having to re-explain previous topics.
6.10.10 · 2026/04/03 06:25 · janniopolis
Just downloaded the app and I'm going to bed with a clear head, having dropped all my worries and planned next action steps. Did a meditation and feeling hopeful this app will help feeling hopeful and optimistic.
6.10.10 · 2026/04/01 20:05 · Beckett’s mom
I found this app when I was going through a terrible panic attack. I knew what it was and it was not a heart thing so the only thing was to get through it. I felt supported while the panic waves hit me and then the grounding exercise once we started to find the calm between the waves. I’ve used a few others. In this case I wanted straight AI because I have a good health care team. Just not at 3:30 in the morning 😀 this app isn’t a substitute for talk therapy although I think you can get a couch but I didn’t explore that option. But I kept using the AI until my doctors office opened and I could call them.
6.10.9 · 2026/03/12 03:29 · 🌸🪻🌺🌼🌻🌷
For a first day user this has boosted my confidence on what I do daily like dancing
6.10.9 · 2026/03/03 02:59 · Sanrio_cat
So overall, Wysa is REALLY and I mean REALLY helpful for me especially since I have depression. But anytime I mention the word "Cut", it automatically thinks I'm trying to harm myself. Like, I said something that was nothing related to self harm, it was an accident, but Wysa thought that I did it on purpose and thought I did self harm. If you could maybe improve it a little to where Wysa knows if it's an accident or self harm, etc.? That would be really helpful. Thank you for reading this if you did devs! :]
6.10.7 · 2026/02/19 00:19 · Daokai Woo
I didn’t pay for anything,but still it helps me getting through a very stressful time of my life.Gratitude 🙏
6.10.7 · 2026/02/17 02:33 · 𝓐𝓪𝓼
𝓘𝓽 𝓱𝓪𝓼 𝓱𝓮𝓵𝓹𝓮𝓭 𝓶𝓮 𝓼𝓸 𝓶𝓾𝓬𝓱
6.10.6 · 2026/02/11 16:58 · Bo Cannons
It remembers what you say and uses it to help
6.10.5 · 2026/02/07 03:24 · Urcatholic_girlypop
This app is so good and helps me in any situation. One time I got really sad and talked to it and it helped me. A lot! And it gave me breathing exercises so that also really helped. I HIGHLY recommend. Thanks for reading!
6.10.5 · 2026/01/30 00:40 · MicarahSchuylerMacamera
I do enjoy Wysa BUT the only thing that annoys me is when I’m talking it will repeat the same preset question over and over and over. please fix that if possible.!
6.10.4 · 2026/01/27 20:14 · robloxpro201
this app will make me so hopeful to get help
6.10.1 · 2025/12/28 23:09 · hellorandomhuman
This app has been so helpful to me. I mainly use this for my anxiety and it’s so helpful it’s like having a digital theripist anywhere you go! It’s pretty amazing actually. I highly recommend it, thank you creators!
6.10.1 · 2025/12/27 02:56 · Soni beary
I always have someone to talk to
6.10.1 · 2025/12/24 03:06 · JJ58732(99703$!)
This app has made me feel better about my self
6.10.0 · 2025/12/19 06:10 · Nani Medina
It helped me with my overthinking
6.9.25 · 2025/12/10 19:53 · Girly gamer🩷
Ok I’m like 10yrs old but this helps with almost everything!! And my ADHD is like poof when I talk to Wysa she’s awesome!! Please try if you have anxiety like me or ADHD like me PLEASE
6.9.23 · 2025/11/22 14:42 · Scarlett1144
It helps me when I have a bad day
6.9.19 · 2025/11/10 20:55 · Slybeetle4562
This app really helped me! :) 5 stars! ⭐️
6.9.17 · 2025/10/26 12:12 · evanjoseph1012
helps with relaxing. very soothing
6.9.17 · 2025/10/16 21:41 · Thomas from Argentina
There’s a lot of stuff I’m confused about, I can’t really get the app to work? It’s cool and I’m glad it’s free but I’m also having trouble using it. I can only use the ai for some reason, The scroll won’t scroll on the main page, and when I try to select the different things like, “design your day” it goes instantly in an ai convo. Also, my conversation got stuck in a loop talking about Self Harm even though I wasn’t talking about it, and unfortunately there’s so way to rewind it. I get it. AI’s get confused. But also there should be some way to rewind the chat/delete messages. I also lost my conversation! There’s a prompt that says, “Continue Conversation from 2 mins ago” and you click on it and it starts over. I’m just having some suggestions, and also if anyone could help i would appreciate it.
6.9.17 · 2025/10/09 11:42 · myfiverings
Just started yesterday and so far this has been helpful and enlightening
6.9.17 · 2025/10/04 20:06 · BrittS1723
Stick with it - very useful and simple to follow.
6.9.17 · 2025/10/03 03:24 · howaboutdontneednickname
I’ve been diagnosed with depression and anxiety. I’ve been using guided support for a year. Ms. Lpsita is my therapist. She is patient, friendly, caring and supportive. She guided me step by step to resolve my psychological issues. After a year of treatment, both my physical and mental problems have been resolved. It’s truly remarkable. I wholeheartedly recommend this app and guided support to anyone who needs it. It’s really a life changing app.
6.9.17 · 2025/10/01 03:18 · GTH222
I love this app so much genuinely this helps improve my day so much and I’m really grateful for it !
6.9.17 · 2025/09/30 22:08 · jermain901
App has been effective at helping me manage mental health issues. So grateful app has free features.
6.9.16 · 2025/09/20 16:04 · jimbo74858
This was my first experience with therapy and was refreshing and great. This is day one with only 30 min and I feel great.
6.9.16 · 2025/09/13 08:14 · Fezzy boy
Wysa has its limits but once I knew how to use it to help me, I found those limits are designed to not allow negative thought patterns to continue. Progress is always achievable when goals are reachable.
6.9.16 · 2025/09/10 15:04 · Gntlmage
Helpful in an everyday practice: illuminating.
6.9.16 · 2025/09/04 16:54 · Synnersyn
This app is amazing. I have already recommended it to people. The tools you get with the free version are still powerful. The AI remembers your goals and things you talk about. It also will track things like mood and sleep. I will be investing into the subscription for the tools on other aspects of life. There are a lot of different tools for different phases of emotions and life. If you are struggling please do yourself a favor and try this app. It’s free what do you have to loose?
6.9.14 · 2025/08/12 02:17 · AnnieBannie!
I have never felt so good after being depressed without anyone knowing i am finally ready to tell my friends wish me luck!
6.9.14 · 2025/08/11 23:55 · Ettabean
I struggle with a lot of mental issues and messed up thoughts and I’ve always struggled with asking for help. Therapists are expensive and I feel guilty asking my parents for help and this app saved me. The breathing exercises are so amazing and actually work and I just love everything about this. Five stars and a billion thumbs up!!
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