Engine Corporate Travel评价分析

I book the same room at same hotel every week. Why can’t that info be saved

Basically the same thing as Priceline. If there’s ANY issue they’re completely useless. It’s supposed to be for companies travel, but want to change a date, they can’t. Name spelled wrong, they can’t fix it. Have to cancel something, they keep your money. Business isn’t always cut and dry. Call center is in India and you can’t understand a word anyone says. You’re better off with Priceline or something else. Or use them and hope nothing changes. If it does you’re better off talking to your cat. It does the same thing.

Put in your work email, we will send you the next step, except the email never comes. Deleted and reported it doesn’t work to HR.

Engine is one of the worst third-party booking services I’ve ever used. First of all they’re simply going to other third-party sites and booking hotels through them. Secondly, they don’t take a note of when a hotel is fully booked. So chances are high if you book a room that the hotel will be over sold and you’ll be out of luck (has happened to me 3 times in the last 48hrs!!!). AVOID and book direct if you care about your sanity.

Update-I was contacted by the developer about my review but they offered no new support. There is no way to get good support. I’ve used the app for years and found it works good for finding good hotel pricing. However with my most recent booking there was a pr Len with the billing (not sure if it was me or the app but changing default to travel credits was not saved). I used chat less than 15 minutes later to try and get this fixed but the CSR could seem to understand that I was not asking how to use my travel credits. Called and was told I could t cancel non refundable reservation but no response to my asking for a change in billing. Called again, asked for supervisor. Was told would be just a couple of minutes and then was told they were unavailable and would need to call me back. Instead I got an email that again did not answer the question about change in billing. All the CSRs are very pleasant but are unable to do anything. Prices are good but because of the total lack of customer support I will never use again.

Not really able to make any changes on the app very complicated process for something that should be very simple

This app is absolutely trash. Nothing about it makes anyone’s life easier but rather the opposite. Instead of being in my room in 5 minutes I’m trying to check in for an hour. Loyalty accounts are troubled at best with hotels calling it third party bookings so no points. Think I’ll quit my job over this garbage alone.

There app auto populates to default you as the guest and that days date as the date of the reservation. If you accident book the wrong date and call them immediately they will tell you they are calling the hotel to try to help you. Than call you and tell you there is nothing they can do you are out the money and need to make a new reservation. I called the hotel myself with them on the line. Not only did the hotel tell me it was no problem, they just needed hotel engine to authorize. He refused to do it. The hotel told me they never even called to try to work with them. He was caught in a lie and still refused. Dishonest company! You can usally get better rates booking the hotel yourself anyway.

I have my Marriott, IHG, and Hilton loyalty program numbers linked in my account and book with eligible rooms/rates, but I still do not get the points after my stay. The hotels don’t even have the number when. I check in. I have to tell them to add my number. I still don’t get the points afterwards. Smh. Also I always have to provide a card for incidentals, despite the app saying I shouldn’t have to.

IHG will not honor points if booked through this app

Its nice to use when it works however they have lost my bookings and have suggested the worst hotels in different areas constantly

Hotel Engine (HE) is a frustrating experience for State of Texas employees. Being forced to use this platform feels like a kickback scheme at the state level, undermining free market principles. Without government contract, HOTEL ENGINE would've not exist - there's nothing special about this booking platform. The multi-factor authentication is a hassle—two codes, one via SMS and another via email, with no option to turn it off. The iOS app is clunky and slow, making me prefer the desktop version, which isn’t always convenient while traveling. Overall, HE needs serious improvements. It’s time for a better solution for state employee travel.

Sure, it’s easy to book rooms and get discounts. But don’t expect the points to be given out. I’ve already had multiple stays booked and no points given to me.

Tried them for about 2-3 weeks through my company and for business trips. These guys are expensive and will not transfer your reward points to your private loyalty program. It is also important to note that your loyalty program hotels will meet and exceed the service’s offered by the Search Engine. Ended up cancelling the service.

I accidentally booked flight by mistake and did cancel immediately. I then requested a refund and the rep claimed to have issued a refund but NEVER received the refund to my account. Called them many times and they all claimed the same. Even got my bank involved but still fail. Now I lost the money. Another issue is adding payment, it seems simple but keeps getting declined. Contact the support and just keep getting disconnected. I was using this app just because I got discount with company but regretted of using it.

Some work “perk” where presumably they book corporate discounted rates, give you a slight discount, then pocket the rest. Genius developers decided it needs to automatically log me out after 30 days. Bravo. Incredible security decision.

Avoid Engine and save yourself time and money by doing so. I can not even get the login on the app to work to review my account. I have been quoted figured that were “negotiated” then took 6 weeks to have paperwork on, all of which was wrong/more expensive. No one owns up to their work nor timely in their response, unless them getting paid is concerned and then they will not stop calling even when you’re very clear on when you’re available and intent on your request. Being in sales, contract negotiations specifically, I hoped someone could take over that burden and let me be a bride. Not Engine. They aren’t even honest - they sent me a “we got it!” response when the agreement was in hand, but intentionally left out all the differences from the original agreement so I’d sign and hopefully never catch all the errors. Really bad business practices and very dishonest.

Every single time I go to use this app I’m signed out. “Remember this device for 30 days” does not work. Need to check address of the hotel I’m driving to while in the car? Sorry you’re signed out.

I don’t want to leave a negative review but it doesn’t open at all

Hotel Engines claims that they do not charge fees to users. What they do is inflate the "taxes and fees" above and beyond any actual taxes or fees charged by the hotel and pocket the difference.

What’s with all the constant update? I’ve been stuck at parking lots for 30 mins just to get my address for my hotel but I’m stuck at updating it every week.

There are some good deals out there. You have to be careful I booked a hotel room at the Hyde Hotel in Hollywood Florida room cost was $148 plus taxes and fees that came to $302 for one night stay then when I checked out I got hit with another set of resort charges taxes and fees by the hotel. Tried to go through Hotel Engine with no avail. So what should it cost me $300 to stay the night at this property ended up costing me $585 that’s why I say be careful careful especially at properties that charge resort fees because they are not in the price of Hotel Engine and they don’t let you know that.

Did not receive my points for a whole week of travel. Also no stay credit. No customer service to ask directly why. Yes my loyalty number is in the app.

I used to love TripActions (rip!) with my previous company. I was saddened when they changed. Then I found Engine! Super easy to use app! Constantly improving.

I love Engine for booking and managing work trips. Easy to use, great customer service.

I relied on this app for all my travel needs. As a weekly traveler for work. Since the “log-in” update a month ago I can’t access the app. I have to go on an actual computer to access my account. Which still takes a few log in attempts. Extremely frustrating especially since I sent an email asking for assistance and still haven’t received any. The last few years I booked everything in the app for “hotel engine”, which was awesome and absolutely amazing. Now “Engine “ honestly is a massive disappointment and has massive app issues especially with logging in. If you need this app for phone use only wait for more “bug fixes “. Very frustrating!!!

Top notch app and platform

I love Hotel Engine for booking and managing work trips. Easy to use, great customer service.

Really happy I found this app, it’s quick, easy and so convenient.

The best travel app and company I’ve ever used. Every single experience has been positive and made traveling not nearly as rough. Thank you!