SBS On Demand icon
AUEntertainment

SBS On Demand评价分析

Special Broadcasting Service Corporation · 更新于 2026/06/15 14:34

本页基于 App Store 用户评价缓存生成,面向产品分析、竞品研究和搜索引用场景,保留评论证据并用 DeepSeek flash 提炼可行动信号。

App Store

缓存评论

160

差评占比

56%

好评占比

38%

模型

deepseek-v4-flash

摘要

SBS On Demand 总体评分仅2.64,负面评论占比55.6%,用户主要抱怨强制重复登录、广告过多且重复、播放错误和崩溃,尤其世界杯期间问题集中爆发。尽管免费内容和世界杯覆盖获部分好评,但糟糕的体验严重损害了品牌口碑。

Problem

核心痛点

4

频繁强制重新登录

用户反复被要求登录,认证流程存在bug,验证邮件收不到。

“It’s keeps making me sign in over and over again”

广告过多重复

广告频率极高,甚至每30秒一次,严重打断观看体验。

“ADDS EVERY 30 SECONDS, UNWATCHABLE”

播放错误与崩溃

频繁出现播放错误、黑屏、闪退,无法正常观看内容。

“Constant playback errors”

世界杯功能缺陷

直播无法从起点播放,回看延迟超2小时,无跳转控制。

“watch from start goes to live, spoilers”

Opportunity

产品机会

3

付费去广告选项

提供订阅制无广告服务,平衡免费与商业需求。

“No way to pay for remove ad”

优化会话持久化

改进登录状态保持,减少重复认证次数。

“Leave me signed in forever!”

世界杯直播体验升级

增加回看起点选择、拖拽控制、减少延迟,避免剧透。

“Really needs to improve these features especial... World Cup”

Strength

正向信号

3

免费世界杯受赞誉

用户肯定SBS免费直播世界杯,认为是最好的选择。

“Best thing if you are not willing to go to America and pay $6000”

内容质量获认可

节目内容丰富,部分用户给予5星评价。

“SBS has great shows”

应用体验偶尔顺畅

少数用户反映应用正常工作,体验良好。

“It works great !”

Audience

用户分层

3

世界杯球迷群体

重度使用直播功能,对稳定性、功能完整度要求高,当前体验差。

“Trying to watch World Cup on the app this morning, not working”

普通节目观众

主要观看剧集、纪录片,对广告和播放错误敏感。

“A 20 minute show has about 15 minutes of ads”

多设备用户

在手机、平板、电视间切换,跨设备同步和登录问题突出。

“Between iPad and Apple TV, hopeless. Locks you out”

Risk

版本风险

3

7.0.2版问题集中

最新版本虽平均分2.73,但大量1星评论集中在登录、广告和世界杯功能。

“It’s keeps making me sign in over and over again” (7.0.2)

历史版本未见好转

6.x和5.x版本均存在播放错误、登录循环等根深蒂固问题。

“App doesn’t work after yesterday’s update” (5.7.1)

版本兼容性差

不同设备(iPhone、iPad、Apple TV、索尼电视)均出现特定bug。

“Installed this app on Sony tv. It then takes you back to the start”

Action

行动建议

4

修复登录状态持久化

确保用户长时间保持登录,减少重新认证频次。

大量用户反馈反复登录,影响核心使用流程。

优化广告频率策略

降低广告密度,或提供付费去除广告选项,提升观看体验。

用户称每30秒广告,严重影响世界杯等长内容观看。

提升直播回放功能

增加“从起点播放”的准确实现,支持拖拽回看,减少延迟。

世界杯用户抱怨“watch from start”实际跳转至直播末尾,剧透比分。

全面排查崩溃问题

修复播放错误、黑屏、闪退等稳定性问题,覆盖主流设备。

多条评论提到“keeps crashing”或“playback error”。

评论证据

80 条精选样本

Not letting me

7.0.2 · 2026/06/14 05:03 · 8283746372

2

It’s keeps making me sign in over and over again

casting not working

7.0.2 · 2026/06/14 02:25 · 🐭🦨🦡🦝

1

app stays connected to the chromecast but turns the livestream off and displays the ready to cast screen every 5-10 minutes it’s a joke & on a tv with a sbs app the cast feature doesn’t work at all omg fix this

Constant error

7.0.2 · 2026/06/14 00:17 · Schlekisch

1

Constant playback errors

Error

7.0.2 · 2026/06/13 22:14 · eddddyyyeeee

1

Couldn’t watched the game due error message

Quantity of adds in the wc2026

7.0.2 · 2026/06/13 21:53 · Pepito6622

1

To many adds, little time to see the teams in the field when the ball is not playing, it loses what soccer mean for the ones that love soccer, we can’t see the warmup at all!!!

WORLD CUP 2026

7.0.2 · 2026/06/13 03:34 · confused_aphorism

2

(Focussing on the World Cup 2026 experience here - the app is pretty good for normal programming). Really disappointed by the app for the World Cup. A Big fail for the live experience is when you enter the live stream late, it offers ‘watch live’ or ‘start over’ but when you select ‘start over’ it goes to the live feed, giving away the game! It does this for Apple TV as well. The iPad live stream also lacks 15sec replay or forward controls. Also really disappointing. The live feed also seems to offer a maximum of 2hr delay - this could be a major issue when knockout stage arrives, especially given the time of some of these games in Australia. Really needs to improve these features especially as they are the minimum you expect for live sport streaming these days.

Very Poor live game & post game functionality

7.0.2 · 2026/06/13 00:29 · rossvance

1

No timer jump control, delayed timing (~1.5hr wait) on recently finished games.

Seriously does not work

7.0.2 · 2026/06/13 00:27 · John John smith John

1

If I could vote 0 I would keeps crashing does not work

Menu

7.0.2 · 2026/06/12 22:14 · Jack-e-b

1

Menu is so confusing and the coverage is poor. Where is the FULL opening ceremony. Why does it take so long for the full match to appear after the live coverage.

World Cup

7.0.2 · 2026/06/12 18:30 · Annree70

1

Trying to watch World Cup on the app this morning, not working, saying there is an error try later. Have been trying for half an hour now, very frustrating

Soccer

7.0.2 · 2026/06/12 18:22 · dan ta man

1

It’s not working

Ads too long

7.0.2 · 2026/06/12 16:17 · ZZzzeeePer

2

Ads are far tool long.

No way to pay for remove ad

7.0.2 · 2026/06/12 10:52 · Why need a name here

1

And ads too long in World Cup

Never works when you need it the most

7.0.2 · 2026/06/12 04:17 · Football watcher01

1

Never worked during WC live streams. Keeps loading & loading

Ads During a World Cup Match? Seriously?

7.0.2 · 2026/06/12 03:41 · anik2742

1

Absolutely ridiculous. Showing ads during a live World Cup match completely ruins the viewing experience. Fans tune in to watch the game, not be interrupted by endless commercials. Broadcasters need to respect the audience and keep the focus on the match. Very disappointing.

ADDS EVERY 30 SECONDS

7.0.2 · 2026/06/12 02:55 · Aston DB5

1

YES.!! EVERY 30 SECONDS UNWATCHABLE..!!!

gambling, fast food and alcohol ads

7.0.2 · 2026/06/12 02:47 · Not given1626262525

1

Can only opt out of ONE category of gambling, fast food or alcohol ads. So generous.

2026 and still 20 fps HD for World Cup

7.0.2 · 2026/06/12 02:00 · Luca A d

1

We had HD 15 years ago. Get with the times.

Can’t believe they have the World Cup

7.0.2 · 2026/06/12 00:41 · n@dn@rb

1

A Aussie government run service like this should not have the World Cup. No 4K streaming Long delays to load replays Clunky app on limited devices. Please go away SBS you’re useless. VPN time.

Say no to live sport!

7.0.2 · 2026/06/11 21:20 · brent274

1

Seriously if SBS wants to compete with other love sport providers they better work on their app. Very limited functionality and experience! Sorry if you want to show World Cup games you better have world quality UI experience! This is not it!

“Watch from start” goes to live

7.0.2 · 2026/06/11 21:17 · Lag. Seriously

1

Tried watching the World Cup on catch up while a game was still playing. I press the watch from start option, and get taken to the live stream which in this particular game is 90+2”. Spoilers! Then the max time you can go back in the stream is 30 mins so I can’t watch the start .Please fix this.

Too many ads

7.0.1 · 2026/06/10 09:46 · Kay Pea Dee

2

SBS has great shows but too many ads. And the same ads over and over and over and over…it’s exhausting.

Keeps stalling during ads

6.2.2 · 2026/06/02 07:08 · Canberran Dave

1

An golly there are lots of adverts for a broadcaster we already pay taxes to fund.

Keeps restarting itself

6.2.2 · 2026/05/31 03:40 · Alanb76

1

Installed this app on Sony tv. You go to spect something to watch. It then takes you back to the start of the app. Like you’re about to start it for the first time.

Terrible app

6.2.2 · 2026/05/30 03:38 · DT40

1

If the app even opens on my phone (which it hasn’t done for the past few weeks), it crashes frequently and you have to start at the beginning of the show again. For those of us who travel, this is so frustrating.

Leave me signed in forever!

6.2.2 · 2026/05/27 00:52 · Esc0002

1

Have you got any idea how hard it is to keep signing in using a tv remote control.

The worst

6.2.1 · 2026/05/26 10:39 · Braxn

1

This has to be the worst TV app ever. So buggy it won’t even start.

Drops

6.2.1 · 2026/05/26 06:36 · Abe_Loake

1

Keeps dropping

Ads

6.2.1 · 2026/05/24 13:15 · Muringu

1

Ads every few minutes makes me want to stop using this streaming service. I hate the constant interruptions!

Search engine not working

6.2.1 · 2026/05/24 02:27 · Big Monkey Pictures

2

I don’t normally use the app but what I can’t do is search for a single thing. I type in the title, hit search, nothing. Please fix.

Terrible

6.2.1 · 2026/05/23 09:59 · Peasmould

1

This app is the worst of the tv apps.

Broken

5.7.1 · 2026/05/21 14:53 · Stuuuuuuuuuuey27

1

App doesn’t work after yesterday’s update

App now broken

6.1.1 · 2026/05/18 23:22 · Newshound&&&

1

Great choice of programs, but the resolution could be much higher. Very pixelated & blurry. Update May 2026, app just tells me something went wrong?! Unusable, have deleted.

Doesn’t work

5.6.5 · 2026/05/17 09:58 · bsider

1

App doesn’t work anymore. Shows “error contacting SBS server”.

Error constantly

6.1.1 · 2026/05/16 08:10 · julzscud

1

I keep getting error playback and can’t watch anything

Not good

6.1.1 · 2026/05/15 03:04 · Syd01

1

Between iPad and Apple TV, hopeless. Locks you out and refuses to restart show. Tried logging out. Nothing. Useless

Good when it works

6.1.1 · 2026/05/14 17:03 · 314158

2

Keeps saying opps something went wrong and I can’t find where to give feedback. I had to log in to my tv several times why ?

Terrible Updates

5.7.1 · 2026/05/14 04:54 · Angry Customer 55

1

From an app that worked really well that allowed you to keep your current viewing across multiple devices, to this piece of junk they’ve now built - what an utter disappoint. It only works on one of our TVs now, it doesnt allow you to log in on any iphone or ipad. You can look at the app, but you cant view anything as play wont work because it demands you logon with your account, and it wont let you log on - keeps on coming up with an error. Disgusting useless piece of junk app. It was bad enough that it was filled with so many repeating ads, now they’ve “fixed it” so it just wont work. Pathetic

Get it right.

6.1.1 · 2026/05/12 01:03 · the carrott

1

Keeps on making me sign in. Shows sooooo many adverts. You hide behind being a “free” service, without reflecting on the amount the Australian public pays for your existence through our taxes. We expect better.

Ads!

6.1.1 · 2026/05/10 04:05 · Texta90

2

A 20 minute show has about 15 minutes of ads. It’s ridiculous, I understand that’s how you let people watch for free, but maybe some ads at the start but every 5 minutes is crazy

App not working

5.7.1 · 2026/05/03 08:37 · Aussiekate63

1

Not working at all when trying to sign in😡

Tech problems

6.1.1 · 2026/04/26 23:35 · Appuser348976

1

Without a doubt the most unstable on demand app. Plenty of ads but stops working part way through a program. Stops working on ipad, TV apps. So frustrating and non sensical. Put some money into the app sbs.

Ordinary at best

6.1.1 · 2026/04/22 10:45 · Useless14821

1

Don’t know how many times this app just closes while I’m streaming something. Doesn’t happen with any other app I use - just SBS.

Too many ads - and stop advertising alcohol!

6.1.1 · 2026/04/18 06:40 · Mochuntass

1

Great content, shame everyone gives it a swerve because of the amount of ads and the content of the ads. Stop advertising betting and alcohol, can’t you see they are destroying our society! And worse still, being bombarding with an ad when you just open a show to see if you would even like to watch it. Turns me right off and so I look elsewhere!

Stop asking me to sign in ever time i try to watch on demand

6.1.0 · 2026/04/12 09:51 · gone craziest

1

had enough

Almost unusable

6.1.0 · 2026/04/09 08:21 · Rabbi G

2

I don’t know what happened in the last upgrade but this app is now almost unusable. Frequently crashing then on restart you have to suffer through another mass of ads before you get about 5 minutes more show and then another crash. At this point I’ve watched more ads than TV. There’s also the issue where the picture freezes whilst the dialogue continues. So you restart the app for more ads. I get that SBS is a public broadcaster but if you don’t have the money for a streaming service on an iPhone app then don’t produce one.

Playback error

6.0.0 · 2026/04/07 04:15 · runningoutofnames

1

Haven’t been able to watch any programs for several weeks just get playback error sign. Not happy Jan

Too may Ads

6.0.0 · 2026/04/06 02:43 · Paul sb 74

1

There are so many ads it’s like watching commercial tv. Be like the abc or charge for the app with no ads. Great programming but unwatchable

navigation and searching

6.0.0 · 2026/04/05 08:14 · Watakshi and me

1

Need better searching

Awful

6.0.0 · 2026/04/03 10:28 · Margie Pomeranz

1

SBS keep saying they’re fixing it. They never do. Probably the worst app available which is a shame given the content is so good. Picture and sound often out of sync, shows restart for no reason, and the ads are appalling. Wouldn’t take much to get a work experience student to fix it. SBS ask you to contact them but all you get id is an email saying they’re fixing the issues. Obviously they have a lot of issues.

TV App is a joke.

6.0.0 · 2026/03/29 02:28 · TSBHRN

1

Been using the TV App for years for the cycling, now it’s asking me to sign in to view anything, tried that, no QR code visible and getting the circle of death when I try to log in the long way. No emails to reset my password when I request that option. Can use the app on all other devices.

PLAYBACK ERRORS

6.0.0 · 2026/03/25 07:56 · THE BIG PINK

1

VERY CLUNKY !! Impossible to watch any shows, there’s too many “PLAYBACK ERRORS” then freezes and can’t get out of that black screen. Other times says; “we aren’t sure what went wrong!” (black screen and show plays in background, sound only) VERY CLUNKY !! APPS OUT OF SYNC iPhone app doesn’t sync w/ AppleTV app! So the saved favourite shows on one iPhone, does not show on the AppleTV… Not good update The TV channels and Live tabs are cut off and don’t scroll… Please allow your screens to adjust to different phone sizes, automatically! Not every one uses iPad size phones!

Login

5.8.0 · 2026/03/17 09:44 · Aaaaaaaagggggghhhh

1

It sucks

Every title a Playback Error occurs

5.8.0 · 2026/03/12 11:14 · khrboswell

1

Not a single trailer, program, film or series… NOT ONE video will even attempt to begin playing. “Playback Error, Sorry we don’t know what happened!” Frustrating AND flippant is not a pleasant combo

Susanluv’sRiley

5.8.0 · 2026/03/07 09:51 · Susanluv'sRiley

1

SBS Needs to get rid of Ads! If the ABC can manage it so can SBS. The ads. Turn me off even putting the SBS App on any device I own.

Too many ads. Can’t move forward or back without ads

5.8.0 · 2026/03/06 02:15 · Jennashelle

2

I love many SBS programs. I won’t use anymore though. There are so many ads!! If the program restarts in the wrong spot or you want to move forward or back new ads start. It is sooo unusable. I don’t mind few ads but SBS is over the top. Use a different service.

Great content, terrible app

5.7.6 · 2026/02/28 20:36 · Kitty Kat 2911

1

Have to uninstall and reinstall every day!!! Continually crashes

It’s a bit frustrating

5.7.6 · 2026/02/20 20:55 · D,..

2

SBS app does not appear to have a search function. What if we want to look up older shows. Not just SBS thinks I want to what.

Lazy

5.7.6 · 2026/02/15 03:28 · Lou, Lily & Dan

1

AirPlay is broken Films don't go fullscreen on iPhone 5. in portrait there is a white stripe at top, in landscape there are obscured elements behind the video partly visible at the top.

Missing series

5.7.6 · 2026/02/14 22:11 · RobynPoppy

1

Who do you think you are. With Rachael Gritjiffs ancestry of Jonathan Grithiffs

All

5.7.6 · 2026/02/14 09:46 · Forexq

1

I am always kicked out…daily. Always need to sign in.

So compressed

5.7.6 · 2026/02/13 05:18 · Nickkk12467

1

I’m ok with the ads, but it is such a shame that the movies are so highly compressed. I’ve never seen such poor quality of image from any other streaming service.

Ads

5.7.6 · 2026/02/11 10:53 · Ddddddddddddfflgzkgkglrzkrzjrz

2

Seems to be a lot of ads recently for time watched. Feels like 5 mins of content then 2 mins of ads

Logging in process

5.7.6 · 2026/02/08 08:40 · tofuroll

1

Continually gets stuck in a death loop logging in via Facebook. Tried alternatives to set up and verification email never gets sent and then it will say error when trying to resend verification code. Absolute nightmare app I have never been able to login to

Freezes after every ad break

5.7.6 · 2026/02/05 04:10 · JalapenoPopperinos

1

App freezes on my tv after the last ad of every ad break so you have to go back out of the show and then go back in. So then in plays the ads again. Extremely frustrating

Rubbish

5.7.5 · 2026/02/01 08:29 · DrValium

1

Crashes more than it works

sells our data

5.7.5 · 2026/02/01 04:48 · user$:!!;7;7

1

asks for all your personal information before watching live tv. poor app functionality and still has HEAPS OF ADS. terrible app

Great content rubbish streaming

5.7.5 · 2026/01/31 09:21 · Jasonkk75

2

Constant buffering yellow circle drives me nuts but the Ads play fine.

Rubbish

5.7.5 · 2026/01/18 06:39 · pcpsds

1

Constantly freezes and then says ‘unknown error’. The only app I have that never works. Reinstalled several times. Works briefly. Stops.

requires sign in but authentication is broken

5.7.5 · 2026/01/13 06:44 · Steveintassie

1

Useless. Require you to sign in (AGAIN!) but the authentication is broken and keeps on restarting.

Playback errors!

5.7.5 · 2026/01/11 17:16 · Dannyturok

1

Every second time I try to use the app the playback errors occur

The worst app ever

5.7.5 · 2026/01/09 08:00 · 01LG

1

I have trouble using this app all the time. It won’t play on my tv for some reason. So I have it on google chrome and still have so much trouble. Sometimes I have sound but there is no picture at all. It’s the only app out of all the free to air channels I experience problems with.

Hard to get working

5.7.5 · 2026/01/07 01:14 · Muzzza64a

1

Code on tv not asked

SBS

5.7.5 · 2025/12/28 05:30 · Hdtwggxjdyek

1

Need to update sbs as ap does not play with some new TV’s

App flaws

5.7.5 · 2025/12/26 08:39 · MacsGuitars

1

Playback errors cause constant frustration

Hopeless app

5.7.5 · 2025/12/26 05:06 · FEP_1

1

The app for this streaming platform does not work. I find it ridiculous that so many other users have found the same thing and SBS has done nothing to solve the issue. They also take no notice of emails!

Buggy AF

5.7.5 · 2025/12/26 03:05 · B_E_P111

1

Watching SBS On Demand on a brand new Sony TV and the app is buggy AF. The screen freezes every time it goes to an advertisement. You have to close out of the show and restart it to get it working again. Do better SBS. Not good enough.

Unwatchable due to frequency of advertisements

5.7.5 · 2025/12/09 08:51 · ODayJD

1

The frequency and duration of the advertisements on this application make its content completely unwatchable. It is far worse than all of the privately owned broadcasters in Australia, this is especially poor considering SBS and ABC receive government funding and the alternative Australian broadcasters do not.

Tv

5.7.4 · 2025/12/02 09:11 · Bryce00000

1

It's shocking Asian sub titles come on for no reason, heaps of ads slow as ui it's a terrible streaming service

Not working on iPhone 13

5.7.4 · 2025/11/23 09:34 · Uncle Faan

1

App launches and then closes instantly

这个页面如何用于 SEO?

稳定 URL、动态 TDK、结构化数据和更新时间让搜索引擎能理解每个 App 的评价主题。

这个页面如何被 AI 搜索引用?

页面提供摘要、证据、痛点和行动项,方便生成式搜索直接引用有来源的结论。

数据如何更新?

页面记录更新时间,可点击重新生成,重新抓取评论并覆盖缓存页面。